Customer Support Officer (English & French speaking)

JR France; Laval; À distance; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in English and French to join their remote customer support team. Responsibilities include providing customer support via live chat, email, and telephone, resolving queries, and acting as a liaison between clients and back office operations. The ideal candidate should possess a relevant degree and experience in online customer support, along with excellent communication and multitasking skills.

Prestations

Competitive salary based on experience

Performance-based monthly bonus

Full remote work

Supportive, multinational working environment

Qualifications

• Business fluency in English AND French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support or similar.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support as needed.
• Ensure timely processing of all client requests.

Connaissances

Communication

Multitasking

Problem-solving

Time Management

Formation

University Degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

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Customer Support Officer (English & French speaking), Laval

Client: IronFX

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

285776176004202496327657

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, full remotely.

Responsibilities:

• Provide support to customers via live chat, email, and/or telephone
• Resolve client queries and provide support as needed
• Act as a liaison between client requests, customer service, and back office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality customer support during account opening and throughout the trading account lifecycle
• Promote the company's services
• Draft and monitor daily reports; complete tasks assigned by management

Requirements:

• Business fluency in English AND French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization skills
• Initiative to find answers and solve problems

Compensation & Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch (rotating); between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours are Saturday-Wednesday, 12:00-20:00 Cyprus time