Customer Support Officer (English & French speaking)

JR France; Issy-les-Moulineaux; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global online broker is seeking a Customer Support Officer fluent in English and French to join their remote customer support team. The role involves providing high-quality support through various channels, resolving client queries and promoting the company’s services. This position offers a competitive salary and performance-based bonuses in a supportive multinational team environment.

Prestations

Full remote work environment

Supportive, multinational team environment

Performance-based monthly bonus

Qualifications

• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.
• Proactive problem-solving skills.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support when required.
• Promote the Company’s services.

Connaissances

Fluency in English

Fluency in French

Communication

Multitasking

Time management

Problem-solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), Issy-les-Moulineaux

Client:

IronFX

Location:

Issy-les-Moulineaux, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

285776176004202496327620

Job Views:

1

Posted:

28.06.2023

Expiry Date:

12.08.2023

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, fully remote.

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support when required.
• Act as a liaison between client requests, customer service, and back-office operations.
• Support Business Development Managers.
• Ensure timely processing of all client requests.
• Provide quality support during account opening and throughout the trading account lifecycle.
• Promote the Company’s services.
• Draft and monitor daily reports; complete tasks assigned by management.

Job Requirements:

• Fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support or similar roles.
• Proficiency in Microsoft Office/Outlook.
• University Degree in Business Administration or related field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication, multitasking, and time management skills.
• Proactive problem-solving skills.
• Competitive salary based on experience and skills.
• Performance-based monthly bonus.
• Full remote work environment.
• Supportive, multinational team environment.

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation).
• One night shift per month.
• Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time.