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Customer Support Officer (English & French speaking)

JR France

Dunkerque

À distance

EUR 28 000 - 35 000

Plein temps

Il y a 5 jours
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Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in French and English. This remote role involves providing customer support through various channels, resolving queries, and ensuring a smooth trading account lifecycle. Ideal candidates will possess strong communication skills and relevant experience in online support environments.

Prestations

Competitive salary based on experience and skills
Monthly performance-based bonus
Full remote work
Supportive, multinational work environment

Qualifications

  • Business fluency in English and French, both verbal and written.
  • 6 months to 2 years of relevant experience in online customer support or similar roles.

Responsabilités

  • Providing support to customers via live chat, email, and telephone.
  • Resolving client queries and offering support as needed.
  • Ensuring timely processing of all client requests.

Connaissances

Communication
Multitasking
Problem-solving
Time Management

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:
Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327668

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

  • Providing support to customers via live chat, email, and telephone
  • Resolving client queries and offering support as needed
  • Acting as a liaison between client requests, customer service, and back office operations
  • Supporting Business Development Managers
  • Ensuring timely processing of all client requests
  • Providing quality support during account opening and throughout the trading account lifecycle
  • Promoting the company’s services
  • Drafting and monitoring daily reports, completing tasks assigned by management

Requirements:

  • Business fluency in English and French, both verbal and written
  • 6 months to 2 years of relevant experience in online customer support or similar roles
  • Proficiency in Microsoft Office/Outlook
  • University Degree in Business Administration or relevant field
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and prioritization abilities
  • Initiative in problem-solving and answering new questions
  • Ability to diagnose and resolve issues

Benefits:

  • Competitive salary based on experience and skills
  • Monthly performance-based bonus
  • Full remote work
  • Supportive, multinational work environment

Working hours:

  • Monday-Friday; 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
  • One night shift per month
  • Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time
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