Customer Support Officer (English & French speaking)

JR France; Créteil; À distance; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Une société mondiale de courtage en ligne recherche un(e) Customer Support Officer parlant français et anglais pour rejoindre son équipe de support client en remote. Le poste consiste à fournir un soutien aux clients, gérer les requêtes et assurer le service de qualité tout au long du processus de trading. Une expérience en support client et un diplôme en administration des affaires sont souhaités, avec des compétences en communication et en multitâches. Un environnement de travail multinational et un salaire compétitif sont offerts.

Prestations

Salaire compétitif

Bonus mensuel basé sur la performance

Travail à distance complet

Environnement de travail multinational

Qualifications

• Fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant customer support experience.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Providing support to customers via live chat, email, and telephone.
• Resolving client queries and ensuring timely processing of requests.
• Drafting and monitoring daily reports.

Connaissances

Fluence en Français

Fluence en Anglais

Excellentes compétences en communication

Gestion du temps

Multitâche

Capacité à résoudre des problèmes

Formation

Diplôme universitaire en Administration des affaires ou domaine connexe

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327665

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team full remotely.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as a liaison between client requests, customer service, and back office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Providing quality support during account opening and throughout trading account lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports and completing tasks assigned by management

Requirements:

• Business fluency in English and French, both verbal and written
• 6 months to 2 years of relevant online customer support experience
• Proficiency with Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday; shifts between 07:00-22:00 Cyprus time, including 1-hour lunch, on a weekly rotation
• One night shift per month
• Biannual 1-month shift from Saturday to Wednesday, 12:00-20:00 Cyprus time