Customer Support Officer (English & French speaking)

JR France; Colmar; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global online broker is hiring a Customer Support Officer fluent in both French and English for a fully remote position. The role involves assisting customers via chat, email, and phone, ensuring a high level of support while working within a multinational team. Ideal candidates should have experience in online customer support, excellent communication abilities, and a proactive approach to problem-solving.

Prestations

Performance-based monthly bonus

Full remote work environment

Supportive multinational working environment

Qualifications

• Relevant experience (6 months-2 years) in online customer support or similar roles.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide necessary support.
• Promote the Company’s services.

Connaissances

Fluency in English

Fluency in French

Communication skills

Multitasking

Time management

Problem-solving

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

IronFX

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

285776176004202496327666

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

col-wide

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team full remotely.

Job Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and provide support when required
• Act as the liaison between client requests, customer service, and back-office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality customer support during account opening and throughout the trading account's life
• Promote the Company’s services
• Draft, monitor daily reports, and complete tasks as assigned by management

Job Requirements:

• Business fluency in English AND French, both verbal and written
• Relevant experience (6 months-2 years) in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization skills
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems
• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work environment
• Supportive, multinational, fast-paced working environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year (for one month) working hours as follows: Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time