Customer Support Officer (English & French speaking)

JR France; Chalon-sur-Saône; À distance; EUR 28 000 - 34 000; Plein temps

Résumé du poste

A leading online broker is seeking a motivated Customer Support Officer who is fluent in French and English to join their fully remote team. The role involves assisting customers via various communication channels, showcasing strong communication and multitasking abilities, while contributing to a supportive, multinational environment.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, multinational working environment

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of relevant online customer support experience.
• Proficient in Microsoft Office/Outlook.

Responsabilités

• Providing support to customers via live chat, email, and phone.
• Resolving client queries and offering support as needed.
• Drafting and monitoring daily reports and completing assigned tasks.

Connaissances

Communication

Multitasking

Problem-Solving

Time Management

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327682

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

• Providing support to customers via live chat, email, and phone
• Resolving client queries and offering support as needed
• Acting as liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Offering quality support during account opening and throughout the trading account lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Fluent in English and French, both verbal and written
• 6 months to 2 years of relevant online customer support experience
• Proficient in Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time, rotating weekly
• One night shift per month
• Twice a year, for one month, working hours from Saturday to Wednesday, 12:00-20:00 Cyprus time