Customer Support Officer (English & French speaking)

JR France; Cannes; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is looking for a motivated Customer Support Officer fluent in both French and English. This remote position involves assisting customers via various channels, managing client requests, and working closely with the support team. Ideal candidates will have relevant experience in customer service and demonstrate excellent communication skills.

Qualifications

• Business fluency in English and French required.
• 6 months to 2 years of experience in online customer support.
• Ability to work under pressure.

Responsabilités

• Providing support to customers via live chat, email, and phone.
• Resolving client queries and supporting them.
• Drafting and monitoring daily reports.

Connaissances

Communication

Multitasking

Problem-solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327681

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our remote customer support team!

Responsibilities include:

• Providing support to customers via live chat, email, and phone
• Resolving client queries and supporting them as needed
• Acting as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of all client requests
• Offering support during account opening and throughout the trading account lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Business fluency in English and French, both verbal and written
• 6 months to 2 years of experience in online customer support or similar roles
• Proficiency with Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving abilities

Work Conditions:

• Monday to Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time
• One night shift per month
• Biannual extended hours from Saturday to Wednesday, 12:00-20:00 Cyprus time