Customer Support Officer (English & French speaking)

JR France; Béziers; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker seeks a Customer Support Officer fluent in English and French for a fully remote role. The successful candidate will provide excellent customer service support via various channels, manage client queries, and help drive business development in a fast-paced environment.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, multinational working environment

Qualifications

• Fluent in English and French (verbal and written).
• Experience in online customer support or similar roles (6 months to 2 years).
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Act as liaison between client requests and customer service.
• Draft and monitor daily reports.

Connaissances

Communication

Multitasking

Problem-solving

Time management

Formation

University Degree in Business Administration

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327686

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team full remotely.

Job Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and provide support when required
• Act as liaison between client requests, customer service, and back office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality customer support during account opening and ongoing account management
• Promote the company’s services
• Draft and monitor daily reports; complete tasks assigned by management

Job Requirements:

• Fluent in English and French (verbal and written)
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficient in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Initiative and problem-solving skills

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday to Friday; 9-hour shifts including 1-hour lunch (rotating); between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours will be Saturday to Wednesday, 12:00-20:00 Cyprus time