Customer Support Officer (English & French speaking)

JR France; Arrondissement d'Évry; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in English and French for a full remote position. Responsibilities include providing customer support across various channels and ensuring seamless client interactions. The ideal candidate will have experience in online customer support, strong communication skills, and will thrive in a fast-paced, multicultural environment.

Prestations

Competitive salary based on experience and skills

Performance-based monthly bonus

Full remote work

Supportive, fast-paced, multinational environment

Qualifications

• 6 months to 2 years of relevant experience in online customer support or similar roles.
• Ability to work under pressure in a fast-paced environment.
• Initiative and problem-solving abilities.

Responsabilités

• Providing support to customers via live chat, email, and telephone.
• Resolving client queries.
• Ensuring timely processing of all client requests.

Connaissances

Fluency in English

Fluency in French

Excellent communication

Multitasking

Time management

Problem-solving

Formation

University degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), evry

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327680

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team in a full remote position.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and providing support as needed
• Acting as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of all client requests
• Providing quality customer support during account opening and throughout the trading account lifecycle
• Promoting the company’s services
• Drafting and monitoring daily reports and completing tasks assigned by management

Requirements:

• Fluency in English and French (verbal and written) is essential
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Compensation and Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work
• Supportive, fast-paced, multinational environment

Working Hours:

• Monday to Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month, working hours from Saturday to Wednesday, 12:00-20:00 Cyprus time