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Customer Support Officer (English & French speaking)

JR France

Antony

À distance

EUR 28 000 - 38 000

Plein temps

Il y a 6 jours
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Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in English and French to join their fully remote team. Responsibilities include assisting customers via chat and email, resolving queries, and maintaining high service standards. Candidates with relevant experience and strong communication skills are encouraged to apply for this fast-paced position with competitive salary and performance bonuses.

Prestations

Full Remote Work
Friendly and supportive work environment
Performance-based bonus

Qualifications

  • Business fluency in English and French required.
  • 6 months to 2 years of online customer support experience desired.
  • Ability to work under pressure in fast-paced environments.

Responsabilités

  • Provide support to customers via live chat, email, and/or telephone.
  • Resolve client queries and ensure timely processing of requests.
  • Promote company services and draft daily reports.

Connaissances

Communication
Multitasking
Problem Resolution
Time Management
Initiative

Formation

University Degree in Business Administration

Outils

Microsoft Office
Outlook

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), antony

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Client:

IronFX

Location:

antony, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327679

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description:

  • Provide support to customers via live chat, email and/or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client’s requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client’s requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company’s services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

  • Business fluency in English AND French, both verbal and written is a must
  • Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must
  • Experience and knowledge of using Microsoft Office/Outlook is a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems
  • Competitive salary based on candidate’s experience and skills
  • Performance-based bonus (on a monthly basis)
  • Full remote work
  • Friendly, fast-paced, multinational and supportive working environment

Working Hours:

  • Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
  • 1 week night shift, once per month
  • Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time
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