Customer Support Manager - Remote H/F

JR France; Paris; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance client success through effective onboarding and engagement strategies. This role involves supporting clients in technical implementation and driving product adoption, ensuring a seamless customer journey. Ideal candidates will have a background in customer support within the tech or SaaS industries, strong analytical skills, and an engineering degree or equivalent experience.

Prestations

Flexible remote policy

State-of-the-art tools

Excellent healthcare insurance

Country-specific commuter benefits

Food & beverage benefits

Qualifications

• 3+ years in Customer Support/Product in tech/SaaS.
• Comfortable with technical and non-technical stakeholders.

Responsabilités

• Support clients during technical implementation and go-live.
• Create resources for new feature adoption.

Connaissances

Customer Support

Product Experience

Analytical Mindset

Technical Communication

Formation

Engineer Bachelor's Degree

Outils

APIs

SDKs

Mobile App Integration

Description du poste

Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering the world's most powerful no-code In-App Experience technology. As we grow, we seek an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.

1. Provide proactive support during technical implementation and production go-live
2. Provide timely and efficient support
3. Create and update resources to support the adoption of new features

Minimum Qualifications:

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries
• Solid understanding of technical environments (APIs, SDKs, mobile app integration)
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — able to interpret usage data to spot trends and define corrective actions
• Engineer Bachelor's Degree or equivalent years' of experience

Additional Information:

Flexible remote policy, state-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.