Customer Support Manager - Remote H/F

JR France; Palaiseau; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance client success from technical implementation to long-term adoption. The role involves supporting clients, driving product adoption, and creating resources for new features. Join a dynamic team that values innovation and client satisfaction.

Prestations

Flexible remote policies

State-of-the-art tools

Excellent healthcare insurance

Country-specific commuter benefits

Food & beverage benefits

Qualifications

• 3+ years of Customer Support / Product experience in tech/SaaS.
• Understanding of technical environments like APIs, SDKs.

Responsabilités

• Support Signature clients through onboarding and engagement.
• Provide proactive support during technical implementation.

Connaissances

Customer Support

Technical Communication

Analytical Mindset

Formation

Engineer Bachelor’s Degree

Description du poste

Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering the world's most powerful no-code In-App Experience technology. As we grow, we are seeking an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

Your responsibilities will include:

1. Supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.
2. Providing proactive support during technical implementation and production go-live.
3. Creating and updating resources to support the adoption of new features.

Requirements:

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries.
• A solid understanding of technical environments (APIs, SDKs, mobile app integration).
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken).
• An analytical mindset — able to interpret usage data to spot trends and define corrective actions.
• Engineer Bachelor’s Degree or equivalent years of experience.

Additional benefits include flexible remote policies, state-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.