Customer Support - French - Lisbon (Portugal)

Dila Recruitment; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Dila Recruitment recherche un(e) Chargé(e) de Support Client pour rejoindre une équipe dynamique à Lisbonne. Ce poste exige une maîtrise en français et en anglais, avec des responsabilités variées incluant l'assistance client et l'optimisation des processus. Le candidat idéal est autonome, organisé et passionné par le service client. Plusieurs avantages sont offerts, dont un environnement de travail moderne et un soutien au bien-être.

Prestations

Bureau moderne dans le centre-ville avec accès facile aux transports en commun

Formation initiale complète

Coaching et opportunités de mentorat

Initiatives de santé et bien-être

Allocation mensuelle pour les repas

Qualifications

• Expérience antérieure en centre d'appel ou service client préférable.
• Capacité à résoudre les problèmes dès le premier contact.

Responsabilités

• Fournir un support client par téléphone, email, chat et réseaux sociaux.
• Travailler étroitement avec d'autres départements comme les Ventes et le Marketing.

Connaissances

Écoute active

Gestion du stress

Compétence technologique

Service client

Persévérance

Organisation

Clarté d'explication

Formation

Bilingue en français (C2) et anglais (B2)

Description du poste

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Lisbon, Portugal

Employment type : Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more