Customer Support Engineer (Grenoble) (E)

KLA; Montbonnot-Saint-Martin; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

KLA is seeking a Customer Support Engineer in Montbonnot-Saint-Martin. The role involves supporting customers, ensuring satisfaction with services, and maintaining equipment quality with travel opportunities. The ideal candidate should be a certified engineer with strong interpersonal and problem-solving skills, fluent in English and French.

Prestations

Competitive total rewards package

Company car or car allowance

Award-winning training

Dynamic opportunity in the Semiconductor Industry

Qualifications

• Certified engineer or degree from advanced technical school required.
• About 3 years industry experience or equivalent military training.
• Fluency in English and French is a must.

Responsabilités

• Provide customer service activities associated with troubleshooting and repairing complex equipment.
• Travel domestically and internationally to customer sites as required.
• Coordinate actions with customers to minimize downtime.

Connaissances

Interpersonal communication

Analytical skills

Problem-solving

Software troubleshooting

Electronics understanding

Mechanical systems knowledge

Formation

Master's Degree in Engineering or related field

Bachelor's Degree with 2 years relevant experience

Description du poste

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Client:

KLA

Location:

Montbonnot-Saint-Martin, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

4

Posted:

17.07.2025

Expiry Date:

31.08.2025

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Job Description:

Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site.

We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

• Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
• Domestic and international travel is required on a regular basis.
• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING:

• Certified engineer or degree from advanced technical school or approximately 3 years industry working experience. Technical military occupational specialties and training may be considered.
• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands-on and passionate about learning new things
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Fluent in English and French language is a must.
• Full driver’s license

WHAT WE OFFER:

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family-friendly total rewards package.
• Variable compensation components, e.g., participation in company stock purchase plan.
• Company car or car allowance.
• Award-winning training.

HOW TO BE CONSIDERED:

Please click the “Apply” button to submit your resume.

We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Minimum Qualifications

Master's Degree with 0 years related work experience; Bachelor's Degree with 2 years related work experience.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as KLA employees. KLA never asks for any financial compensation for consideration, employment, or equipment. KLA does not work with recruiters or third parties charging fees. Ensure the legitimacy of job postings. If concerned about communications or offers, contact us via email to verify the employee's identity. We handle your information confidentially and take your privacy seriously.