Customer Support Engineer (French Market)

TN France; Lille; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join an innovative company revolutionizing business software as a Customer Support Specialist. This role offers a unique opportunity to work with a diverse, international team, providing exceptional support to customers across Europe. You'll master a suite of SaaS products, engage directly with clients to resolve issues, and contribute to enhancing support documentation. Enjoy a supportive work environment, competitive salary, and the chance to grow within a leading technology firm. If you're passionate about customer service and eager to learn, this is the perfect opportunity to kick-start your career in tech.

Prestations

Supplementary Health Insurance

MacBook, mobile, and paid SIM

Permanent Contract

Reimbursement of approved business expenses

Qualifications

• Full professional proficiency in English and French is required.
• Basic understanding of software programs and SaaS products is advantageous.

Responsabilités

• Assist European customers via phone, chat, and email, addressing inquiries.
• Collaborate with teams to ensure prompt resolution of customer concerns.

Connaissances

Customer Support

Problem-solving

Analytical Skills

Bilingual (English and French)

Adaptability

Outils

SaaS Products

Office Software

Description du poste

Job Description

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

• Full professional proficiency in English and French (both written and verbal).
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.

Bonus Skills

• Proficiency in one or more European languages such as Spanish, German, or Dutch.
• Previous customer support experience.
• Basic programming knowledge.

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
• Supportive and inclusive work environment.
• Supplementary Health Insurance.
• MacBook, mobile, and paid SIM.
• Permanent Contract.
• A vibrant international environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to hold a national or EU passport, have a valid work authorization, and be within commuting distance. The successful candidate will be subjected to background verification in compliance with national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionizing the way businesses operate. Together, let's shape the future of business software!