Customer support Engineer - based in Rousset

TN France; Bernin; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Support Engineer to join their dynamic team in Bernin. This role involves handling installations, repairs, and maintenance of complex systems at customer sites, ensuring top-notch service and support. The ideal candidate will have a background in electrical technology or mechanical engineering and experience in the semiconductor field. You will play a crucial role in problem-solving, training customers, and optimizing processes, all while working in a diverse and inclusive environment. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Experience in the semiconductor industry is required.
• Proficiency in computer applications and data analysis.

Responsabilités

• Analyze problems and adapt approaches as needed.
• Coordinate with support levels and document data.
• Plan and execute procedures for optimal results.

Connaissances

Problem Analysis

Customer Interaction

Data Analysis

Technical Documentation

Formation

BSc in Electrical Technology

BSc in Mechatronics

BSc in Mechanical Engineering

Outils

Diagnostic Tools

Computer Applications

Spreadsheets

Description du poste

Job Title: Customer Support Engineer - based in Rousset, Bernin

Client:

ASML

Location:

Bernin, France

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

ab28921bf6d8

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Context

The Customer Support (CS) organization handles installations, qualification, repair, and maintenance of ASML systems at customer sites, including transferring know-how to customers. Local site Customer Support branches manage these tasks regionally.

The Field Service Engineer 3 interacts daily with customers and collaborates with senior engineers and line managers. They handle most problems independently, executing maintenance activities and diagnostics, with review on end results.

Education and Experience

• Field Service Engineer with relevant experience; BSc in Electrical Technology, Mechatronics, Mechanical Engineering, or equivalent.
• Experience in the semiconductor industry required.
• Knowledge in pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
• Proficiency in computer applications, data analysis, word processing, spreadsheets, and presentations.
• Comprehensive knowledge of product functionality of main modules/sub-modules.

Responsibilities

Problem analysis and approach

Gather relevant information, analyze, adapt approaches as needed.

Problem handovers and routing

Coordinate with support levels, document data, advise customer personnel, and execute repairs with manuals and tools.

Procedures

Plan and execute procedures, ensure parts and tools are available, and adapt during execution for optimal results.

Training / advice

Explain actions, train customers, and recommend procedural improvements.

Process optimization

Contribute to improvement proposals.

Knowledge build-up and transfer

Train others, maintain and expand own knowledge.

Coaching

Support less experienced engineers and facilitate knowledge transfer.

Diversity and inclusion

ASML values diversity and is an equal opportunity employer, promoting a respectful, inclusive workforce.

For more about applying at ASML, please read our careers page.