Customer Support Engineer

We are seeking a highly skilled Customer Support Engineer to join our team in France. The ideal candidate will have hands-on experience with GE e-terra AEMS / EMS or equivalent SCADA / EMS platforms, along with strong technical and communication skills. This is a key customer-facing role requiring analytical troubleshooting expertise and a deep understanding of power systems operations.

Technical Requirements

• Direct experience with GE e-terra AEMS / EMS or equivalent SCADA / EMS software
• Knowledge of transmission and distribution grid operations
• Familiarity with SCADA, UI, and modeling tools
• Experience with protocols like ICCP, RTU, DNP3, IEC 104, IEC 61850, Modbus
• Proficiency in Linux, Windows, and database technologies like Oracle, SQL
• Networking knowledge: TCP/IP, routing, LAN, DNS, Active Directory, firewalls, and switches
• Understanding of NERC CIP compliance requirements
• Strong analytical, problem-solving, and communication skills
• Self-motivated with the ability to work independently and proactively

Managerial & Soft Skills

• Proven experience in customer relationship management
• Ability to mentor and guide technical support teams
• Strong cross-functional collaboration abilities

Education

• Bachelor’s or master’s degree in electrical engineering / Power Systems

Apply now to be part of a team that’s shaping the future of energy management!