Customer Support Engineer

KLA-Belgium; Montbonnot-Saint-Martin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Company car or car allowance

Stock purchase plan

Award-winning training

Job summary

KLA is seeking a service-oriented engineer in France to support installation, troubleshooting and repair of complex capital equipment at customer sites in Montbonnot-Saint-Martin and beyond.

You will receive formal training at award-winning centers in California, Singapore or Taiwan, and you will travel domestically and internationally to ensure timely service and customer satisfaction. Fluency in English and French is required, along with a hands-on, collaborative approach.

Qualifications

• Master's degree with related work experience.
• Bachelor's degree with 2 years related work experience.
• Fluent in English and French.

Responsibilities

• Deliver high-impact work across your area of expertise.
• Assist Installation Engineers with resolving problems on site.
• Coordinate actions with customers to minimize downtime.
• Travel domestically and internationally on a regular basis.

Skills

Interpersonal skills

Problem solving

Analytical thinking

Hands-on learner

Education

Master's degree

Bachelor's degree

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You’ll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Successful applicants will be formally trained at one of our award‑winning training centers in California, USA or, Singapore or Taiwan.
• Domestic and international travel is required on a regular basis.
• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

What You Will Bring

• Certified engineer or degree from advanced technical school or ~3 years industry working experience.
• Technical military occupational specialties and training may be considered.
• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro‑mechanical and/or electro‑optical systems to address on site customer problems.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem‑solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands‑on and passionate about learning new things.
• Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
• Fluent in English and French language is a must.
• Full driver’s license.

What We Offer

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award‑winning training.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years Occasional domestic and international travel, including to the United States, may be required as part of this role.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem‑solving approach and authentic thinking.

To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.

Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.

KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Additional Information

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.

We take your privacy very seriously and confidentially handle your information.