Customer Support Agent

Elevare; Paris; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading company is seeking Customer Service Advisors to provide exceptional support to customers. This role involves resolving queries, building relationships, and ensuring a seamless customer experience. Candidates should be fluent in one of several languages and possess troubleshooting skills. The position offers an attractive salary package and the opportunity to work from home in Portugal.

Prestations

Health Coverage and Private Healthcare

Attractive salary package with performance bonus

Relocation support for candidates outside Portugal

Qualifications

• Fluent in French, German, Danish, or Dutch.
• Self-sufficient in troubleshooting basic technical issues.
• Ability to resolve customer concerns effectively.

Responsabilités

• Provide support via phone and email on various issues.
• Ensure timely resolution of customer queries.
• Meet customer service quality goals and productivity targets.

Connaissances

Fluency in French

Fluency in German

Fluency in Danish

Fluency in Dutch

Troubleshooting

Description du poste

Were looking for Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do :

1. Provide the highest level of support to our customers via phone and email on a range of issues;
2. Give accurate, valid, and complete information by using the right procedures;
3. Be the owner of the customer query and ensure a timely resolution and response;
4. Build meaningful relationships by answering customers' questions in a courteous, friendly, and professional manner;
5. Meet and exceed our customer service quality goals, compliance regulations, and productivity targets;
6. Create an exceptional customer experience that people value and we are proud of;
7. Follow the direction of management and provide feedback.

What the offer :

1. Work from home in Portugal;
2. Health Coverage and Private Healthcare;
3. Attractive salary package with performance bonus;
4. Relocation support for candidates outside Portugal.

What we're looking for :

1. Fluent in French, German, Danish, or Dutch;
2. Ability to resolve customer concerns and create a seamless customer experience;
3. Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices;
4. Ability to walk customers through complex procedures from start to finish;
5. EU citizenship, residence card, or manifest of interest.

Don't miss this incredible opportunity! Apply now!

Key Skills

Employment Type: Full Time

Experience: [Specify years]

Vacancy: 1