Customer support & Admin

At Moon Mate, Customer Support & Admin is not just about answering questions — it’s about building trust, delivering excellent experiences, and helping our customers succeed on their health journey.
You will play a key role in making sure every customer interaction is smooth, professional, and full of care, while supporting our e-commerce operations and brand growth.

Key Responsibilities

Customer Support (WhatsApp, E-commerce Chat, Social Media DMs):

Respond to customer inquiries with speed, accuracy, and warmth.

Handle order tracking, complaints, refunds, and general assistance.

Offer personalized support and product recommendations to increase customer satisfaction and loyalty.

E-commerce and Admin Support:

Manage daily order processing across Shopee, Tokopedia, and official website.

Set up promotions, campaigns, and vouchers on e-commerce platforms.

Register and update product listings accurately and consistently.

Coordinate with warehouse and logistics teams for smooth delivery.

Customer Database Management:

Organize and update customer information using Excel and internal CRM systems.

Segment customers by region, behavior, and purchasing patterns.

Support customer engagement campaigns (WhatsApp broadcasts, loyalty initiatives).

Internal Coordination:

Assist the team in preparing reports related to customer service, promotions, and sales campaigns.

Communicate customer feedback and suggest improvements to management.

Requirements (Must-Have)

Previous experience in Customer Support, Admin, or E-commerce Operations (minimum 1 year preferred).

Strong organizational skills and attention to detail.

Proficient in Microsoft Excel (sorting, filtering, basic formulas).

Friendly, patient, and empathetic communication style.

High sense of responsibility and ownership.

Able to multitask and prioritize tasks in a fast-paced environment.

Positive attitude, team player, and "Giver" mindset.

Preferred (Nice-to-Have)

Experience in the hospitality, travel, or premium service industry.

Familiar with Shopee, Tokopedia seller centers, or simple CRM platforms.

Comfortable handling basic marketing tasks like uploading promotions or sending broadcast messages.

Ability to communicate in basic English (for internal coordination or reporting).

What We Offer

A caring, growth-driven work environment where your ideas matter.

A chance to be part of building a premium health food brand from the ground up.

Continuous learning opportunities and professional development.

Performance-based bonus opportunities.

Join us and grow with Moon Mate!

At Moon Mate, your care, your precision, and your spirit will help shape our success — one customer at a time.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as an Administration Role?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Do you have experience in a sales role?

How many years' experience do you have in digital marketing?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)