Customer Success Specialist (French Speaker)

TN France; Paris; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Ein dynamisches, internationales Unternehmen sucht einen Customer Success Specialist, der mit einem tiefen Verständnis für Datenanalysen und Markttrends die Kundenbindung stärkt. In dieser Rolle werden Sie Daten aus Werbekampagnen in wertvolle Geschäftseinblicke umwandeln und Präsentationen erstellen, die die Entscheidungsfindung der Kunden unterstützen. Sie werden Teil eines wachsenden Unternehmens, das flexible Arbeitsmöglichkeiten bietet und innovative Lösungen für den Einzelhandel entwickelt. Wenn Sie eine Leidenschaft für Daten und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Prestations

Firmenlaptop

Flexible Arbeitszeiten

Wachsendes internationales Unternehmen

Qualifications

• Mindestens 2 Jahre Erfahrung in Marktforschung oder Datenanalyse.
• Erfahrung in der Verbraucherforschung und Business Intelligence.

Responsabilités

• Daten aus Werbekampagnen in umsetzbare Erkenntnisse umwandeln.
• Französische Kunden bei der Analyse von Daten unterstützen.

Connaissances

Französisch (native)

Englisch (fließend)

Datenanalyse

Marktforschung

Präsentationsfähigkeiten

Organisationsfähigkeiten

Formation

Bachelor in Marketing

Bachelor in Wirtschaft

Outils

Excel

Tableau

Google Suite

Description du poste

Customer Success Specialist (French Speaker), Paris

Client: Blu Selection

Location: Paris, France

Job Category: Customer Service

EU work permit required: Yes

Job Reference: efb415a679c5

Job Views: 1

Posted: 03.05.2025

Expiry Date: 17.06.2025

Job Description:

Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to join their Customer Success team.

Your responsibilities and impact working as a Customer Success Specialist will be:

1. Translating data from advertising campaigns conducted for business clients into actionable insights for the Sales team, identifying new business opportunities, and providing tailored commercial narratives.
2. Supporting French clients by analyzing data to generate valuable insights, such as assessing the ROI of online advertising campaigns and the efficiency of budget allocations.
3. Developing and delivering comprehensive presentations to clients, transforming data and results into clear, actionable insights.
4. Monitoring the market to identify cultural trends and changes in customer expectations, and recommending innovative data reporting and visualization techniques to our client’s Product and Technology teams.

Skills, qualifications and interests you need to succeed in this role:

1. You have a native-level proficiency in French and fluency in English.
2. You have a bachelor's degree in Marketing, Economics, or a related field.
3. You have a minimum of 2 years of experience in market research, marketing insights, or big data analysis.
4. You have previous experience in consumer research and business intelligence analysis.
5. You are proficient with data analysis and visualization tools (e.g., Excel, Tableau) and Google Suite (particularly Sheets and Presentations).
6. You have a dynamic, curious, and open-minded attitude.
7. You possess strong organizational skills and the ability to work effectively under pressure, especially with tight deadlines.

What’s in it for you?

1. Permanent contract.
2. Compensation aligned with the market and your experience.
3. Being part of a growing international scale-up company.
4. Company laptop.
5. Flexible working arrangements (hybrid or fully remote).
6. Start date: ASAP.