Customer success project manager F/M

Audensiel; Paris; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Une entreprise innovante dans la transformation numérique recherche un gestionnaire de projet numérique passionné. Dans ce rôle dynamique, vous serez responsable de la gestion des incidents eCommerce et de l'assurance qualité des modifications apportées. Vous travaillerez en étroite collaboration avec des équipes multidisciplinaires pour garantir la satisfaction des clients et l'efficacité des opérations. Si vous êtes curieux, autonome et avez une forte capacité à communiquer, cette opportunité vous permettra de faire une réelle différence dans un environnement stimulant et en constante évolution.

Qualifications

• Minimum 3 ans d'expérience en gestion de projet numérique.
• Capacité à comprendre les interfaces IT et lire les journaux.

Responsabilités

• Responsable de la gestion des incidents eCommerce & eServices.
• Collecte des besoins des chefs de projet et suivi des corrections.

Connaissances

Gestion de projet numérique

Agilité

Communication

Analyse des données

Résolution de problèmes

Anglais courant

Autonomie

Multitâche

Formation

Bac +5

Description du poste

A multi-specialist player in digital transformation, business consulting and technology consulting, Audensiel supports its clients in all sectors of activity in France and internationally in the following areas:

1. Digital: digital transformation projects, from project management using the Agile method through AMOA and application development to acceptance/testing.
2. Consulting: IT consulting within IT departments and business consulting within functional departments specifically for Banking, Insurance and the Pharmaceutical Industry in their issues of governance, regulatory compliance, risk management and transformation of financial departments.
3. Data/AI: Architecture and development of Big Data solutions with data engineer and data scientist consultants. Development of innovative artificial intelligence projects for our clients in the form of POC.
4. IoT: Exploitation of data from connected objects and their processing within complex interconnected systems. Design of the entire value chain to provide the best user experience for these new services and optimize productivity gains.
5. Cybersecurity: Support on the governance of our clients' cybersecurity issues. Audit and project management for data defense and security.
6. Cloud/DevOps: Support at different levels of your project, strategy and governance, architecture, development or even DevOps.

Your main missions:

1. Provide corrective TMA:
   - Responsible for reporting and resolving eCommerce & eServices Europe incidents.
   - Prioritises corrections or changes with project managers.
   - Coordinates advancement with IT Europe team.
   - Regularly communicates progress of tickets and production to project managers.
   - Monitor site availability and performance.
2. Ensure scalable TMA:
   - Collection of needs from project managers.
   - Ensure the progress and consideration of changes by the teams in charge.
   - Execute the acceptance and validation of the patches.
   - Regularly communicates progress of tickets and production to project managers.

Technical-functional ease: ease of understanding of IT interfaces and ability to read logs.

Fluent level of English.

Good relationship and good communicator.

Multitasking and autonomous: you know how to organize and adapt to the unexpected.

Curious and proactive: you are able to interact with multidisciplinary teams (business, IT, etc.).

Education: Bac +5 level.

Experience: Minimum 3 years of experience in digital project management.

In accordance with its ethical commitment, Audensiel is committed to fighting discrimination and promoting diversity and equal opportunities.