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A leading sports tech company in France is seeking a Customer Success Manager to oversee EMEA Rugby accounts. You will foster strong relationships with customers, driving product adoption and ensuring their satisfaction. The ideal candidate should have a bachelor’s degree, 3+ years in customer success, and a strong knowledge of the sports industry. This position offers a chance to work with influential sports organizations while contributing to their success through data-driven insights and relationship management.
Customer Success Manager EMEA Rugby (CSM)
Overview
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favourite sports teams and competitions.
How do they use it?
Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events.If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!
Responsibilities :
As a successful Customer Success Manager (Rugby) at Stats Perform, you’ll be responsible for ensuring the success of Stats Perform’s EMEA Rugby customers within your assigned portfolio of accounts. You will actas a trusted advisor, fostering strong customer relationships, driving product adoption, and ensuring long-term customer retention.
You will be working to ensure customers achieve their desired business outcomes by effectively adopting and maximizing value from their licensed products and realising a return on their investment with Stats Perform.
With your knowledge of your customers’ business, the sports industry and knowledge of Stats Perform products you will be responsible forongoing engagement, proactive account management, and partnering with cross-functional teams to drive customer satisfaction and loyalty. You will leverage data and insights to optimize the customer experience and drive continuous improvement across the entire customer journey.
As a Customer Success Manager, you will :
Required Qualifications :
Desired Experience :
Why work at Stats Perform?
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.
Customer Success Manager EMEA Rugby (CSM)
Overview
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favourite sports teams and competitions.
How do they use it?
Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events.If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!
Responsibilities :
As a successful Customer Success Manager (Rugby) at Stats Perform, you’ll be responsible for ensuring the success of Stats Perform’s EMEA Rugby customers within your assigned portfolio of accounts. You will actas a trusted advisor, fostering strong customer relationships, driving product adoption, and ensuring long-term customer retention.
You will be working to ensure customers achieve their desired business outcomes by effectively adopting and maximizing value from their licensed products and realising a return on their investment with Stats Perform.
With your knowledge of your customers’ business, the sports industry and knowledge of Stats Perform products you will be responsible forongoing engagement, proactive account management, and partnering with cross-functional teams to drive customer satisfaction and loyalty. You will leverage data and insights to optimize the customer experience and drive continuous improvement across the entire customer journey.
As a Customer Success Manager, you will :
Required Qualifications :
Desired Qualification :
Why work at Stats Perform?
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.