Customer Success Manager (m/f/d) - North or East of France

EGYM GmbH; France; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading fitness technology company is seeking a Customer Success Manager in Auvergne-Rhône-Alpes, France. The ideal candidate will engage with customers, optimize product usage, and deliver training sessions. A degree in sport/exercise science and three years of fitness industry experience are required. Benefits include a competitive compensation package, health insurance, and flexible working hours.

Prestations

Free Wellpass membership

Attractive compensation package

Health insurance

25 days of vacation per year

Flexible working hours

Qualifications

• At least three years of experience in the fitness industry with a strong customer interaction background.
• Willing to travel at least 4 days per week.
• Fluent in French and good command of English.

Responsabilités

• Lead customers through their EGYM journey.
• Work closely with the regional sales manager.
• Analyze product usage to optimize client workflows.
• Deliver comprehensive training sessions.

Connaissances

Customer engagement

Communication skills

Analytical skills

Training delivery

Formation

Degree or training in sport/exercise science

Description du poste

Overview

Your daily workout
Are you passionate about directly engaging with customers and supporting them with EGYM products? Do you thrive in a fast-paced, international environment where customer satisfaction is paramount? Then join us as a Customer Success Manager (m/f/d) in either North or East France and play a pivotal role alongside a colleague in ensuring our customers maximize their use of EGYM solutions. Take your chance and apply now!

Responsibilities

• Main Point of Contact: You lead customers through their EGYM journey, providing expert guidance on both hardware and software solutions
• Collaboration: You work closely with the regional sales manager to integrate and optimize products and concepts at customer sites
• Process Optimization: You analyze product usage in studios to derive actionable insights for optimizing client workflows
• Training and Consultation: You assess customer training needs and manage the consultative sales process, delivering comprehensive training sessions across the EGYM Ecosystem

Your fitness level

• Qualification: You have a degree or training in sport/exercise science, and/or specialized knowledge in physiotherapy
• Industry Experience: You have at least three years of experience in the fitness industry with a strong customer interaction background
• Ambition: You are ready to advance your career by representing innovative products that revolutionize the fitness industry
• Mobility: You are willing to travel at least 4 days per week
• Language skills: You are fluent in French and have a good command of English

Your training goal for your first 6 months

• Knowledge: You will acquire specialized knowledge independently and through team support to effectively manage your regional customer base
• Training Sessions: You will regularly attend training sessions with your colleagues, thereby getting to know the daily operations of a Customer Success Manager (m/f/d) at EGYM and successfully learning the different procedures for yourself
• Customer Management: You will participate in training sessions to understand the day-to-day responsibilities of a Customer Success Manager (m/f/d) at EGYM.
• Organization: You will master organization tools to efficiently manage your schedule and support customers effectively

The equipment we provide

• Culture: Join our successful team of innovation leaders in the fitness and health industry
• Fit & Healthy: Get a free Wellpass (formerly Gymlib) membership and get access to hundreds of sports and wellness activities at more than thousands of partners
• Compensation Package: Enjoy an attractive package including fixed salary plus commission, company car, laptop, mobile phone, and home office
• Growth Company: Be part of a fast-growing, and solid-financed German technology company aiming to lead the digital transformation within its industry
• Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
• Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
• Health insurance: Benefit from our offered health insurance package, covering e.g., core or dental cover
• Work Life Balance: Enjoy 25 days of vacation per year, flexible working hours, and a hybrid working policy

Contact Information

Apply now with your documents (CV, earliest possible start date and salary expectations) and specify the job ID #1678. As we are an international recruiting team, please send us your CV in English.

Contact : Jana Fakesch

Plus d’informations : https://career.egym.com/

#LI-JF