Customer Success Manager - Large Accounts (H / F)

Wakeo; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A growing tech company in Paris seeks a Customer Success Manager to manage client relationships post-contract. You will drive customer usage to ensure satisfaction and increase upsell opportunities, requiring approximately 6-7 years of SaaS experience and fluency in French and English. The role offers a hybrid work model and works within an international environment.

Prestations

Gym access

Team-building events

Company retreats

Qualifications

• 6-7 years of experience in SaaS B2B enterprise solutions.
• Experience working with enterprise customers.
• Knowledge of supply chain or transport is advantageous.

Responsabilités

• Drive usage and build significant ROI with customers.
• Ensure 0 churn and increase upsell opportunities.
• Manage multiple accounts to ensure customer success.

Connaissances

Fluent in French

Fluent in English

Account management

Customer success

Analytical skills

Solutions-oriented

Description du poste

Wakeo provides a SaaS platform that offers real-time visibility into intercontinental transportation.

Using AI-based technology, we assist shippers and logistics providers in building resilient and sustainable supply chains.

We collaborate with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus, and Hartrodt, with users in more than 180 countries, and our network continues to grow rapidly.

We recently raised €18 million from Statkraft Ventures, Promus Ventures, 360 Capital, 50 Partners, and Techstars to expand our visibility in worldwide transport.

As a Customer Success Manager, you will be the trusted advisor to your customers, managing relationships after contract signing.

Your main objectives are:

1. Drive usage and build significant ROI with your customers
2. Ensure 0 churn
3. Increase upsell and cross-sell opportunities within your customer portfolio

Your responsibilities include:

• Be an expert on our product and stay updated on supply chain, transport industries, market trends, technologies, and competitors
• Onboard key users after the delivery team completes setup
• Proactively define and work towards achieving our "joint success plan" and ROI with clients
• Manage multiple accounts to ensure customer success, renewal, adoption, and health
• Identify and close upsell and cross-sell opportunities
• Facilitate Quarterly Business Reviews and advocate for customers with product teams
• Nurture relationships with decision-makers and champions
• Create success stories with customers and marketing
• Share insights with sales to highlight differentiators during deal closures
• Coordinate with support to monitor service levels

Ideal candidate profile:

• Fluent in French and English; additional languages are a plus
• Approximately 6-7 years of experience in SaaS B2B enterprise solutions
• Experience working with enterprise customers in account management or customer success roles
• Highly organized, with a strong sense of urgency, analytical, and solutions-oriented
• Strategic mindset with a hands-on approach
• Willing to travel domestically and internationally
• Knowledge of supply chain or transport is advantageous

Why join Wakeo:

• Experience the startup adventure in a rapidly growing industry with vast opportunities
• Work in an international environment that values ambition, humility, dynamism, and teamwork
• Enjoy team-building events and company retreats
• Hybrid work model (2-3 days in the office)
• Office located in the heart of Paris with gym access