Customer Success Manager - IA 3D - 60k to 65k

JR France; Le Havre; À distance; EUR 50 000 - 65 000; Plein temps

Résumé du poste

A leading company in AI solutions for the furniture industry is seeking a Customer Success Manager to build their CS division. This role involves streamlining onboarding processes, managing customer satisfaction, and identifying upsell opportunities. The ideal candidate has significant experience in SaaS and is fluent in English. The position offers a competitive salary package with potential for growth into leadership roles.

Qualifications

• At least 3 years' experience in a CSM Executive position in SaaS.
• Dynamic and extrovert personality with autonomy.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and monitor usage and satisfaction.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Interpersonal Skills

Customer Success Management

English

Outils

HubSpot

Description du poste

Social network you want to login/join with:

Customer Success Manager - IA 3D - 60k to 65k, le havre

col-narrow-left

Client:

LITY

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5703453360607199232327637

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

col-wide

Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers:

With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division !

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English.
• Attractive package: Up to 65k package depending on profile. 50k to 55k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.