Customer Success Manager - IA 3D - 60k to 65k

JR France; Caen; À distance; EUR 50 000 - 65 000; Plein temps

Résumé du poste

A leading company in the AI-supported solution space is seeking a Customer Success Manager to build and lead their CS division. The role involves streamlining onboarding, managing customer satisfaction, and identifying growth opportunities within a dynamic startup environment. The ideal candidate will have a strong SaaS background and excellent interpersonal skills, with the potential for career advancement.

Qualifications

• At least 3 years' experience in a CSM Executive position in SaaS.
• Ability to work in an early startup environment.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and monitor usage and satisfaction.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Interpersonal Skills

Dynamic

Fluent in English

Outils

HubSpot

Description du poste

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Customer Success Manager - IA 3D - 60k to 65k, caen

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Client:

LITY

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5703453360607199232327621

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers:

With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division !

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English.
• Attractive package: Up to 65k package depending on profile. 50k to 55k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.