Customer Success Manager - French speaking (Paris)

Formalize ApS; Paris; À distance; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A dynamic SaaS company is seeking a Customer Success Manager to manage customer relationships and enhance user adoption for their platform. You'll be responsible for onboarding and supporting strategic accounts while building long-lasting client partnerships. The ideal candidate has 2-3 years of experience in a similar role and is fluent in French and English. This position offers the opportunity to work with a diverse and international team.

Prestations

High level of trust and autonomy

Diverse international team

Opportunity for growth

Qualifications

• 2-3 years of experience in a customer-facing position within B2B SaaS or GRC.
• Ability to connect with multiple clients while maintaining attention to detail.
• Strong communication and collaboration skills.

Responsabilités

• Manage customer relationships from onboarding to renewal.
• Act as a trusted advisor to strategic accounts.
• Deliver proactive support through training and workshops.
• Drive feature adoption and monitor account health.
• Collaborate with Sales during renewal cycles.
• Provide structured feedback based on customer interactions.

Connaissances

B2B SaaS experience

Customer relationship management

Communication

Problem-solving

Data analysis

Fluency in French

Fluency in English

Description du poste

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our growing Customer Success team?
Apply for this job

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our growing Customer Success team?
Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position
The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

We are currently exploring the French market and evaluating the potential for a local office in the future. While we are not opening a Paris office in the immediate months, this may happen later in the year. In the meantime, we are speaking with candidates based in France or open to relocating to one of our existing offices. Furthermore you will:

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities

• Manage the customer relationship from onboarding to renewal, acting as the primary contact for strategic accounts.
• Act as a trusted advisor to compliance, IT, and security stakeholders to ensure customers realize the full value of the Formalize platform.
• Deliver proactive support through training, workshops, and strategic check-ins tailored to customer needs.
• Drive feature adoption and engagement, with a focus on high-value modules such as NIS2 and DORA, and monitor account health using usage data and feedback.
• Collaborate with Sales during renewal cycles and identify opportunities for upsell or cross-sell.
• Provide structured feedback to Product and CS Operations based on recurring customer pain points or feature requests.
• Maintain accurate records of customer interactions and success metrics.

Qualifications and about you

• 2-3 years of experience in B2B SaaS or GRC, in a similar customer facing position
• Connect effortlessly with multiple clients and build lasting relationships simultaneously while maintaining attention to detail and follow-through.
• Strong communicator, collaborator and problem solver
• Familiarity analyzing customer behavior and usage data to and usage data to proactively address risks and uncover growth opportunities.
• Structured, diligent and dedicated
• Native in French and professional fluency in English
• Able to work full time in one of our offices
• You thrive in an environment where you contribute to maintaining a high momentum