Customer Success Manager - French Speaker

Shippeo; Paris; Sur place; EUR 45 000 - 85 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Senior Customer Success Manager passionné par la création de valeur pour les clients. Dans ce rôle clé, vous serez responsable de la gestion des relations avec des comptes stratégiques, en assurant une adoption élevée des produits et en identifiant des opportunités de croissance. Vous travaillerez en étroite collaboration avec les équipes internes pour garantir la satisfaction des clients et influencer le développement de produits. Si vous êtes prêt à relever un défi dans un environnement dynamique et diversifié, cette opportunité est faite pour vous.

Qualifications

• 4+ années d'expérience en gestion de clients dans un cabinet de conseil.
• Capacité à gérer des projets complexes sous pression et à interagir avec des dirigeants.

Responsabilités

• Développer des partenariats à long terme avec des comptes clés en tant que conseiller de confiance.
• Surveiller les tâches opérationnelles et résoudre rapidement les problèmes.

Connaissances

Gestion de la relation client

Résolution de problèmes

Gestion de projets

Communication avec les parties prenantes

Connaissance du secteur de la chaîne d'approvisionnement

Bilingue Français/Anglais

Formation

Diplôme en gestion ou en consulting

Description du poste

Founded in 2014, Shippeo is a leading European SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.

At Shippeo, we take pride in our exceptional diversity, with a team comprising 27 nationalities and fluent in 29 languages. With offices spanning Europe, North America, and most recently Asia, we deliver global, multimodal, real-time transportation visibility to customers across industries such as retail, manufacturing, automotive, and CPG.

Our vision is to become the world's leading data platform for the freight industry. By leveraging our expanding network, real-time data, and AI, we empower supply chains to deliver superior customer experiences while achieving operational excellence.

Job Description

Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting? We’re looking for a Senior Customer Success Manager to join our team and take ownership of key client relationships!

Why this role matters : In this pivotal position, you’ll report to the regional Customer Success Director and manage a portfolio of key customer accounts. Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo’s offerings.

What you'll do :

1. Own Key Relationships : Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives.
2. Problem-Solver : Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly.
3. Lead Business Reviews : Steer strategic discussions around goals, progress, risks, and new opportunities.
4. Drive Value & Growth : Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities.
5. Voice of the Customer : Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs.
6. Strategize for Success : Organize workshops and provide input on product roadmap prioritization based on client feedback.
7. Contract Lifecycle Management : Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction.
8. Showcase Success : Collaborate with Marketing to highlight success stories and customer achievements.

Who we're looking for :

1. 4+ years of experience in managing customers in a consulting firm.
2. A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects.
3. Fluent in French and English; additional proficiency in German, Dutch or Italian a plus.
4. Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver.
5. Experience or knowledge in Supply Chain industry is an advantage.
6. This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We’re seeking candidates located in the area to facilitate these visits conveniently.

Application Requirements : Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.

We are looking for talents who share our values :

• Ambition
• Care
• Deliver

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.