Customer Success Manager (French Speaker)

Parent ApS; France; Remote; EUR 45,000 - 65,000; Full time

Job summary

Parent ApS is seeking a remote Customer Success Manager fluent in French and English to own client relationships and drive long-term value. You will lead onboarding, training, and ongoing support, acting as the main contact for assigned accounts and coordinating with product, tech, and sales teams.

You will monitor health and usage, respond to inquiries via chat, support renewals, and ensure smooth adoption of Parent™.

Qualifications

• Bachelor's degree or equivalent in Account Management, Customer Success, or a related field.
• 2-4 years in account management or client relationships, preferably in SaaS/tech.
• Fluent in French & English (spoken and written).

Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system.
• Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
• Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
• Provide chat support as part of daily operations, responding promptly and professionally to inquiries.
• Address client inquiries and coordinate with internal teams to resolve issues promptly.
• Maintain accurate and up-to-date account information in the CRM.
• Partner with cross-functional teams to share feedback, resolve client issues, and follow up with the development team.
• Support renewal and retention efforts by maintaining strong relationships with clients.

Skills

French language

English language

Communication

Organization

Problem-solving

Customer-focused

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

Live chat software

Job description

Location: Remote

Reports to: Customer Success Manager

Role Overview

We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
• Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
• Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
• Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.
• Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.
• Maintain accurate and up-to-date account information in the CRM.
• Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
• Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Requirements

• Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field.
• 2-4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies.
• Proven experience with ticketing systems and live chat support.
• Fluent in French & English (spoken and written).
• Strong communication, organization, and problem-solving skills.
• Proactive, customer-focused mindset with the ability to manage multiple priorities.

Originally posted on Himalayas