Customer Success Manager - France - M/F/D

AB Tasty; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

AB Tasty, un leader mondial en solutions d'optimisation numérique, recherche un Customer Success Manager à Paris. En rejoignant notre équipe, vous gérerez un portefeuille client, acterez comme consultant stratégique et assurerez la satisfaction client. Vous bénéficierez d'une culture d'entreprise dynamique et d'opportunités de croissance professionnelle.

Prestations

Tickets restaurant (Swile)

Assurance santé (Alan)

Pass de mobilité et Gymlib

Jours de congé supplémentaires

Support des dépenses liées au travail à distance

Qualifications

• Diplôme en Business, Économie, IT, Digital ou Marketing.
• Expérience 2-3 ans comme Account Manager ou Customer Success.
• Pensée analytique, capable de traduire des données complexes en plans marketing.

Responsabilités

• Gérer un portefeuille client, maximiser son expansion et réduire le churn.
• Agir comme consultant stratégique pour les clients clés.
• Assurer un haut niveau d'engagement et de satisfaction client.

Connaissances

Customer-focused

Organized

Analytical thinker

Fluent in French

Excellent communication

Interest in UX

Proactive mindset

Formation

Degree in Business, Economics, IT, Digital or Marketing

Description du poste

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us
• Your Journey with Us
• AB Tasty on Welcome to the Jungle

ABOUT THE TEAM

Upon joining AB Tasty, you will become part of our FR Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.

YOUR MISSION

• Manage acustomer portfolio, maximise its expansion while reducing churn
• Act as a strategic consultant to key account clients on long-term testing and personalization optimization strategies
• Follow your customer portfolio development (onboarding, consulting, retention, expansion)
• Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
• Provide Tests and Personalizations technical consulting & set-up with the solution
• Analyse and identify new areas for optimization following data analysis
• Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users
• Lead CRO meetings, workshops & training
• Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products

WHAT YOU'LL BRING

• Degreein Business, Economics, IT, Digital or Marketing
• At least 2-3 years of work experience in a related field as a Customer Success or Account Manager for example
• Customer-focused, organized with a proactive mindset
• Fluent in French and with excellent verbal and written communication skills in English
• Analytical thinker who can translate complex data into profitable marketing plans
• Interest in UX, e-commerce, analytics or CRO
• Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you’ll:

• Make an impact: Shape the technical direction of a growing company with your expertise.
• Ownership & self-government: Pilot your own journey with the freedom to innovate and excel.
• International culture: Collaborate with a global, diverse team across 8 countries.
• Flexible work: Enjoy a hybrid work policy, with up to 3 remote days per week.
• Professional growth: Access vast opportunities for career development and mobility.
• Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses.

INTERVIEW PROCESS

1. Discovery interview with Christine, Talent Acquisition Specialist.
2. Hiring Manager interview with Sarah, Team LeadCSM.
3. Case study to prepare and present to the Hiring Manager andanother team leader.
4. Final meeting during a coffeewith the rest of the team in the office

DETAILS

• Contract: Permanent full-time
• Location: Paris, France
• Remote: up to 3 days/week