Customer Success Manager (f/m/d)

0405 Varian Medical Systems Deutschland GmbH; France; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the healthcare sector is seeking a Customer Success Manager to enhance its Oncology business in EMEA, focusing on relationship management and customer satisfaction. This role involves working closely with clinical users and internal teams to drive service adoption and improve workflows, requiring excellent communication skills in multiple languages and a solid understanding of the healthcare landscape.

Qualifications

• At least 5 years of experience is required.
• Strong understanding of clinical workflows.
• Proficient in German, French, and English.

Responsabilités

• Build trusted relationships with customers and stakeholders in Germany and France.
• Oversee project timelines and develop best practices.
• Analyze success metrics and report findings.

Connaissances

Relationship-building

Problem-solving

Communication

Analytical skills

Formation

Bachelor's degree in Health Administration, Digital Health, Business, or related field

Outils

SaaS products/services

Description du poste

Customer Success Manager (f/m/d), France

Join Varian, a Siemens Healthineers Company, in our mission to beat cancer. We are seeking a Customer Success Manager to support our Multi-Disciplinary Oncology business unit in EMEA, primarily focusing on Germany and France.

Position Details:

• Remote role based in Germany, France, or Switzerland

Your responsibilities include:

• Building trusted relationships with customers in Germany and France, including clinic end users and stakeholders
• Understanding customer needs, overseeing project timelines, and developing best practices
• Serving as the main contact for customers, resolving challenges proactively
• Developing and maintaining customer success plans with Account Managers
• Analyzing success metrics, assessing risks, and reporting findings
• Collaborating with internal teams to translate customer requirements and industry trends
• Supporting internal teams in improving SaaS solutions and assisting during pre-sales and training
• Driving adoption and satisfaction post go-live to ensure customer success

Candidate Profile:

• Bachelor's degree or equivalent in Health Administration, Digital Health, Business, or related field, with at least five years of experience
• Strong understanding of clinical workflows and effective communication with clinicians
• Knowledge of oncology or radiotherapy workflows is advantageous
• Experience with SaaS products/services is a plus
• Proven relationship-building skills with customers and stakeholders
• Ability to analyze complex workflows and solve problems
• Excellent communication skills in German, French, and English
• Willingness to travel (>40%) to customer sites

Additional Information:

Varian complies with local vaccine regulations. We foster a diverse and inclusive environment, encouraging employees to bring their authentic selves to work. Join us in our fight against cancer and help us realize a world without fear of this disease.

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