Customer Success Manager EDPS (W/M) 4

TN France; Issy-les-Moulineaux; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Join a dynamic and multicultural team as a Customer Success Manager, where you'll build strong client relationships and maximize their ROI from innovative payment solutions. In this role, you'll manage client onboarding, monitor services, and contribute to product improvements while working alongside a global team. This position offers the chance to thrive in a rapidly evolving digital environment, enhancing your skills and making a real impact. If you're ready to embrace challenges and drive success, this opportunity is for you!

Qualifications

• 3-6 years of experience in client-facing roles within international settings.
• Fluent in English and French; additional languages are a plus.

Responsabilités

• Manage roll-outs and onboarding new clients and partners.
• Monitor services, resolve incidents, and liaise with teams.
• Train clients on new features and tools.

Connaissances

Client Management

Problem-Solving

Communication Skills

Empathy

Service Orientation

Technical Understanding of Payments

Adaptability

Outils

Postman

Ticketing Systems

Description du poste

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Customer Success Manager EDPS (W/M) 4, Issy-les-Moulineaux

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Client:

Edenred

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4b30bc796b73

Job Views:

2

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the lives of millions, connecting employees, companies, and merchants worldwide.

We offer numerous growth opportunities in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and thrive in a global company offering endless opportunities.

Edenred values meritocracy. We welcome talent and individuality, recognizing and developing all skills.

We are committed to diversity and equal opportunities, regardless of gender, disability, origin, religion, or sexual orientation.

As Edenred innovates in payments, our platforms are crucial in achieving our goals. We have launched EDPS (Edenred Direct Payment Services) for meal delivery, built MVPs, and are scaling our platform.

The job reports to the Head of eCommerce payments within the Global Digital Products Department, working alongside teams focused on digital and payment innovation, API services, and business development.

YOUR ROLE

The Customer Success Manager EDPS is vital to our engagement team. You will build strong relationships with clients and partners to maximize their ROI from EDPS.

Your responsibilities include:

• Managing roll-outs and onboarding new clients and partners
• Monitoring services, conducting reviews, resolving incidents, and liaising with internal/external teams
• Training clients on new features and tools
• Addressing bugs, contributing to product improvements, and gathering new requirements
• Communicating via newsletters and webinars

Joining us means being part of an international team embracing digital transformation, working in English and other languages, interacting globally, and occasionally traveling. You will contribute to impactful projects, embody our values, and enhance your skills in a dynamic environment.

YOUR PROFILE

3-6 years experience in client-facing roles within international settings.

Technical skills include understanding of payments, APIs, testing tools (Postman), and ticketing systems. Ability to respond to technical queries is essential.

Fluent in English and French; additional languages (Spanish, Portuguese, Italian) are a plus.

Excellent communication skills, empathy, service orientation, problem-solving, and adaptability are required.

EXPECTED START DATE

As soon as possible

OTHER DETAILS

Work permit may be required if you do not hold a passport for the country.

Please apply via the 'Apply now' button. Do not provide bank or payment details during application.