Customer Success Manager - EarlyStage - Up to 75k

LITY; Montpellier; Hybride; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company in AI-supported solutions for the furniture industry is seeking a Customer Success Manager to establish their Customer Success team. This role involves streamlining onboarding, managing customer relationships, and identifying upsell opportunities. The ideal candidate will have a strong background in SaaS, excellent interpersonal skills, and the potential for future leadership within the company. Flexible working options are available, including remote possibilities.

Qualifications

• At least 2 years' experience as a Customer Success Manager in SaaS (SMB & Mid-Market).
• Dynamic, extroverted, good interpersonal skills.
• Fluent in English, with US market experience.

Responsabilités

• Lay foundations of the Customer Success team; streamline onboarding processes.
• Ensure smooth onboarding, monitor usage and satisfaction, manage support.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Interpersonal skills

Teamwork

Customer relationship management

Consulting experience

Formation

Top 10 business school

Description du poste

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 2.5 million ARR after 15 months of activity and more than 250 active customers.

With a team of 20 people, including 5 at GTM (one CS), they are now looking for their second CS division :

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp / email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 2 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer. 2 years in a consulting firm is a plus.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English, addressing the US market from several years.
• Top 10 business school.
• Attractive package : Up to 75k package depending on profile. 50k to 65k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.