Customer Success Manager - EarlyStage - Up to 75k

LITY; Lille; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A rapidly growing startup in the furniture industry is looking for a Customer Success Manager. The role involves shaping the Customer Success team, optimizing onboarding, and ensuring customer satisfaction. Candidates should have a strong SaaS background, interpersonal skills, and fluency in English. There is an attractive compensation package with opportunities for career advancement.

Prestations

Attractive compensation package

Opportunity for career advancement as Team Leader or Head of CS

Flexible working arrangements (remote or hybrid)

Qualifications

• At least 2 years' experience in a CSM Executive position in SaaS.
• Fluent in English, experience with US market.
• Ability to work autonomously in an early startup.

Responsabilités

• Lay the foundations of the Customer Success team and streamline onboarding processes.
• Ensure customer satisfaction and monitor usage through support channels.
• Identify upsell opportunities and relay customer feedback to the product team.

Connaissances

Interpersonal skills

Autonomy

Dynamic personality

Customer onboarding

Churn management

Fluency in English

Formation

Top 10 business school

Outils

HubSpot

Description du poste

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 2.5 million ARR after 15 months of activity and more than 250 active customers.

With a team of 20 people, including 5 at GTM (one CS), they are now looking for their second CS division :

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp / email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 2 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer. 2 years in a consulting firm is a plus.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English, addressing the US market from several years.
• Top 10 business school.
• Attractive package : Up to 75k package depending on profile. 50k to 65k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.