Customer Success Manager - CDD 6 months

Javelot; Marcq-en-Barœul; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Join a forward-thinking company dedicated to revolutionizing the agricultural sector through digital transformation. As a Customer Success Manager, you will play a crucial role in supporting clients with innovative solutions that enhance efficiency and sustainability in post-harvest management. This position offers a unique opportunity to make a tangible impact while being part of a collaborative and inclusive team. Enjoy flexible working hours, engaging office spaces, and a supportive culture that values teamwork and personal well-being. If you're passionate about technology and agriculture, this role is perfect for you.

Prestations

Meal Vouchers

Remote Work (up to 2 days/week)

8 to 11 RTT (extra paid leave)

Flexible Working Hours

Regular Afterworks

Weekly Sports Activities

Board Games

Qualifications

• University degree from a business or engineering school.
• Fluent in French and English, additional European language is a plus.

Responsabilités

• Train new users on tools and platforms.
• Respond to customer issues with quick solutions.
• Collect feedback for continuous improvement.

Connaissances

Communication Skills

Problem Solving

Bilingual (French and English)

Teamwork

Organizational Skills

Formation

University Degree in Business or Engineering

Master's Degree

Description du poste

At Javelot, we firmly believe that technology is a source of progress for agriculture. We are a company from the agricultural sector (#AgriTech) with the ambition to become the leader in the digital transformation of post-harvest management.

Our priority is to support our clients (cooperatives, agricultural traders, farmers) in their transition to zero storage insecticides, help them consume less energy, and even optimise their logistical flows! In short, our mission is to make post-harvest management simpler, more efficient, and more responsible!

To achieve this, we have developed two digital solutions:

• Store&Save, a platform for the hypervision of storage sites and their thermometry
• Plan&Save, a platform for managing the agricultural supply chain

Joining the JAVELOT adventure means, above all, committing to an impactful mission with a strong eco-responsibility!

Our team of over 80 employees, spread across Lille, Bordeaux, Paris, Lyon and even internationally, enables more than 1000 users to manage no less than 15 million tons of cereals worldwide.

In this context, we would like to strengthen our customer service department and are looking for a Customer Success Manager to support our customers in the use of our solutions.

As part of our Customer Success Management team, you will be responsible for supporting our users through a number of tasks :

• Train all our new users on our different tools and platforms;
• Respond to incoming issues with quick and relevant solutions ;
• Collect customer feedback and participate in the continuous improvement of Javelot's solutions and products ;
• Provide follow-up and support to our users through several specialised and adapted communication tools ;
• Actively participate in the structuring of the customer department (formalisation, implementation of new tools) ;
• Collect customer feedback and participate in the continuous improvement of Javelot solutions and products ;

• You have a university degree from a business school, engineering school or master's degree;

• You have excellent communication skills and are patient and a teacher by nature;
• You are a good listener, and you like to understand and solve problems;
• You are fluent French and English, both orally and in writing (email, chat, telephone);
• Another European language (Italian) is a plus!
• You are rigorous, autonomous and highly organised ;
• You are not afraid of teamwork.

• An impactful mission with crucial challenges: Join us to contribute to the digitalization of the agricultural sector, making it simpler, more responsible, and more efficient for future generations. Your work will have a real impact!
• Human values at the core of our HR policy: We promote a corporate culture focused on teamwork, trust, progress, and commitment.
• Offices designed for conviviality (in Lille, Paris, or Bordeaux): Our spaces are designed to foster moments of sharing and relaxation.
• Flexible working hours: We offer great flexibility to allow everyone to balance professional and personal life.
• Regular afterworks: We organise events to celebrate our successes and strengthen bonds between colleagues, whether for major milestones or just to catch up.
• Weekly (or even daily!) sports activities, board games, etc.: Whether you're a sports enthusiast or a board game lover, there's something for everyone!
• An attractive package and benefits: meal vouchers, remote up to 2 days a week, 8 to 11 RTT (extra paid leave) per year...

We are an inclusive company.

At Javelot, we are convinced that the well-being of our employees is the key to our success. That's why we are committed to creating a work environment where everyone feels good, and we are proud to promote diversity within our teams. All applications we receive are reviewed according to a process based on skills.