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Customer Success Manager - Bilingual (German / English)

Teamtailor

Paris

Sur place

EUR 45 000 - 65 000

Plein temps

Aujourd’hui
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Résumé du poste

A leading tech company in Paris is expanding its Customer Success department and is looking for a German/English-speaking Customer Success Manager. This role involves onboarding customers, building relationships, and ensuring client satisfaction. The ideal candidate has SaaS experience, is fluent in both German and English, and enjoys a fast-paced work environment with development opportunities.

Prestations

Fixed salary with bonus
Incredible development opportunities
Multicultural team environment

Qualifications

  • Experience in SaaS-focused roles.
  • Experience in HR or Recruiting sectors.
  • Strong background in Customer Success.

Responsabilités

  • Implement and onboard new customers.
  • Help customers maximize Teamtailor's capabilities.
  • Build strong relationships with clients.
  • Track customer accounts to identify churn risk.

Connaissances

SaaS experience
HR or Recruiting knowledge
Customer Success experience
Project leading skills
Communication skills
Adaptability
Fluency in German
Fluency in English

Formation

Bachelor's or master's degree
Description du poste

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10.000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a German / English-speaking Customer Success Manager to our Stockholm or Gothenburg Office . Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our EU& German clients.🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain,Colombia, the US, and New Zealand 👨👩👧👦.

Your key responsibilities will be to :
  • Implementing and onboarding new customers
  • Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
  • Working as a strategical advisor & being goal-oriented for our customers
  • Working proactively with renewals
  • Building strong relationships🤝
  • Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling / cross-selling 💰
  • Tracking customer accounts to identify churn risk and working actively to prevent them
  • Collecting and analyzing customer feedback and presenting it internally
  • Collaborating to developand improve ways of working with customer satisfaction

As a Customer Success Manager at Teamtailor, you will be offered :

  • Responsibility for your own customer base
  • Incredible development opportunities
  • The opportunity to work with the market's best product
  • Fixed salary with bonus
  • Be part of a great multicultural team
Is this you?
  • Experience in SaaS
  • Experience in HR or Recruiting
  • Customer SuccessExperience🥷🏼
  • Experience in project leading, especially complex projects
  • Communication, listening, collaboration, adaptability, empathy, and negotiationskills
  • Engaged, creative and solution-oriented
  • Have the mindset willing to learn and try new things
  • Ability to adapt to a fast-paced environment and rapidly-changing market
  • Fluent in German and English 🌍
  • Extra plus for other languages
  • Bachelor's or master's degree is a plus
  • A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!

Interested? 😃

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