Customer Success Manager Apprentice m/f

HP; Meudon; Sur place; EUR 25 000 - 45 000; Plein temps

Résumé du poste

Une entreprise de technologie de premier plan recherche un apprenti gestionnaire de la réussite client. Dans ce rôle, vous serez au cœur de l'interaction avec les clients, en veillant à ce qu'ils tirent le meilleur parti de nos services gérés. Vous aurez l'opportunité de travailler avec une équipe internationale, contribuant à la gestion des contrats pour des clients majeurs en Europe de l'Ouest. Ce poste offre une expérience précieuse dans un environnement stimulant, où vous pourrez développer vos compétences tout en ayant un impact significatif sur la satisfaction client. C'est une excellente occasion de commencer votre carrière dans un cadre qui valorise l'innovation et la collaboration.

Prestations

Tickets restaurant

Remises sur les produits HP

Équilibre travail-vie personnelle

Qualifications

• Étudiant en Master avec 0-2 ans d'expérience dans un domaine pertinent.
• Capacité à travailler en équipe et à soutenir les opportunités de compte.

Responsabilités

• Gérer les contrats clients et assurer la satisfaction des clients.
• Identifier les opportunités d'upsell et travailler à la révision des contrats.

Connaissances

Compétences en négociation

Démonstration de produit

Formation client

Installation de produit

Compréhension du marché

Formation

Master en affaires internationales

Master en finance

Description du poste

Customer Success Manager Apprentice m/f

Description -

Who we are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more here.

What can we do together?

You will join an international team of people based in different countries from Spain to Norway and supporting the largest account in Western Europe.

This team is part of a global services organization in HP; our mission is to sell and manage services contracts for the largest corporate customers of HP. Those services contracts include Managed Print Services (“MPS”), the full management of office printers for a corporate account, Managed Device Services (“MDS”) the full management of PCs, and Managed Collaboration Services (“MCS”) the full management of meeting rooms for a given customer.

The Customer Success Manager (“CSM”) is the primary customer interface for those managed services contracts and is responsible for helping customers obtain the optimum value of the contracted services, as well as maximizing HP share of wallet within the account.

Responsibilities:

Typically supporting 1 or 2 global accounts, your missions will be the following:

• Maintains high-level of customer loyalty and builds trust and integrity in relationships with clients;
• Identifying/confirming customer success criteria – update customer success plan, expansion needs and identify key influencers and decision makers;
• Manage the customer contract on daily basis, ensuring all services activities delivered are under control;
• Detect business upsell opportunities (for HP strategic offering). Work in collaboration with other sales function to win those opportunities;
• Work on contract renewal. Support quarterly account review with customer stakeholders to report the major KPIs and work on improvement;
• Accountable for P&L management, remediation, forecasting revenue, cost, growth.
• Responsible for supporting pre-sales, drive adoption, increase utilization.
• P&L Management, supports renewals.

Who you are?

• Master's degree student in International Business or Finance.
• Typically 0-2 years experience.
• Understands market intelligence regarding competitors, products, and offerings.
• Works as a member of a team in providing support and giving input regarding account opportunities.
• Negotiation skills and ability to frame the value proposition for the customer.
• Product demonstration, customer training, and product installation skills.

Why joining HP France?

At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!

Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more!

Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, etc.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).

HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.

Our promise: To create a diverse and inclusive working environment! So, what are you waiting for?

Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces!

Beginning of apprenticeship: September 2025

#Apprenticeship2025

#LI-POST

Job - Administration

Schedule - Full time

Shift - No shift premium (France)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement