Customer Success Manager

Klaxoon, a Wrike company; Rennes; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading software company in Rennes is seeking a Customer Success Manager to manage customer portfolios, establish business goals, and ensure customer satisfaction with the platform. The ideal candidate is fluent in French and has experience in customer success management. This role offers perks like additional holidays and home-office options.

Prestations

Additional paid holiday week

4 days of RTT (Recovery of Working Time)

2 days of home-office per week

60% health insurance coverage

Monthly home-office allowance

Qualifications

• At least 2 years of experience in Customer Success Management or a customer-facing role.
• Experience working with Marketing, Professional Services, IT, and PMO teams.
• Ability to build and maintain strong relationships with diverse clients.

Responsabilités

• Build strong customer relationships and act as the advocate throughout their journey.
• Partner with customers to establish clear business goals, timelines, and success metrics.
• Monitor your book of business and work towards targets.

Connaissances

Fluency in French (verbal & written)

Good level of English (minimum B2)

Customer relationship management

Project management skills

Problem-solving mentality

Description du poste

About The Role

Klaxoon is seeking an energetic, passionate, customer-oriented, and experienced individual to join our team as a Customer Success Manager (CSM). You will manage a portfolio of customers, understanding their business strategies and guiding them towards their desired outcomes. A growth mindset is essential, as you will provide leadership and measurable recommendations to ensure customers maximize value from the Wrike platform.

How You’ll Make An Impact

1. Build strong customer relationships and act as the Klaxoon advocate throughout their journey.
2. Partner with customers to establish clear business goals, timelines, priorities, and success metrics, including executing success plans and EBRs.
3. Create, execute, and manage comprehensive engagement and communication strategies to proactively ensure customer ROI and NET MRR growth.
4. Serve as the Klaxoon SME, providing guidance and addressing challenges related to work management.
5. Collaborate with multiple teams (Sales, Professional Services, Support, Product, etc.) to build the CS brand across the organization.
6. Monitor your book of business, work towards targets, and leverage key account metrics to identify opportunities and manage churn.
7. Maintain and utilize our Customer Success Management platform for detailed customer actions and communication plans.

You Will Achieve Your Best If You Have

1. Full fluency in French (verbal & written) and a good level of English (minimum B2).
2. At least 2 years of experience in Customer Success Management or a customer-facing role.
3. Experience working with Marketing, Professional Services, IT, and PMO teams.
4. Ability to build and maintain strong relationships with diverse clients, including senior leadership.
5. Knowledge and hands-on experience in project management, business process redesign, and change management.
6. Excellent people skills: genuine, warm, positive, engaging, empathetic, tactful, and patient, especially under pressure.

You Will Stand Out With

1. Problem solver mentality, critical thinking, and curiosity.
2. A passion for learning and daily improvement, with motivation to excel.
3. Openness to feedback and being coachable.
4. Strong team player attitude.
5. Self-starter with ownership skills, willing to go beyond the job description.
6. Creative and innovative approach.

Perks Of Working At Wrike

1. Additional paid holiday week.
2. 4 days of RTT (Recovery of Working Time).
3. 2 days of home-office per week.
4. Additional days off depending on seniority.
5. 60% health insurance coverage for you and your children.
6. Monthly home-office allowance.
7. 50% reimbursement of public transport season tickets or access to a €200/year sustainable mobility package (bicycle).

Your recruitment buddy will be Colomban De Craecker.