Customer Success Manager

Darktrace; Paris; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative firm in the cyber security sector is seeking a Customer Success Manager to join their expanding team in Paris. This hybrid role offers the opportunity to engage with clients, ensuring they derive maximum benefit from cutting-edge AI-powered solutions. The ideal candidate will possess strong relationship management skills and a passion for delivering exceptional customer service. You will be responsible for managing a diverse portfolio, driving renewals, and identifying upsell opportunities. With comprehensive training provided, this position is perfect for someone eager to grow within the dynamic field of cyber security while working closely with a supportive team.

Prestations

25 days’ holiday + all public holidays

Additional day off for your birthday

Life & disability insurance

Medical insurance

Employee Assistance Program

Qualifications

• Experience in a customer-facing role is essential.
• Fluency in French and English is required.

Responsabilités

• Manage accounts and drive customer adoption and satisfaction.
• Conduct business reviews and present cyber threat solutions.

Connaissances

Relationship Management

Communication Skills

Customer Service

Process-oriented Approach

Formation

Experience in Customer-facing Role

Description du poste

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

What will I be doing :

Darktrace is currently expanding its Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.

Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities.

This role is hybrid based out of our Paris office, attending a minimum of 3 days a week. You may also need to travel, nationally and regionally, to visit clients.

The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. They present and demonstrate Darktrace cyber threat defense solutions to CISOs and security experts.

The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.

The customer success team is responsible for monitoring customer engagement to assess risk and improve account health. They collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.

What experience do I need :

It is likely that you’ll be personable with a friendly and warm approach, naturally building long-lasting relationships with a wide range of stakeholders while working well in a team. You’ll be keen to use your relationship management and communication skills to achieve goals and excited about working to achieve targets.

You’ll be comfortable working across a wide client portfolio, demonstrating a process-oriented approach and the ability to juggle competing demands. We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly.

1. You’ll have experience in a customer-facing role, this could be as an Account Executive, Customer Success Manager, or Business Development Executive position.
2. You’ll be comfortable working in a target-driven environment.
3. You'll be fluent in French and English.

Please submit your CV in English.

Benefits we offer :

1. 25 days’ holiday + all public holidays,
2. Additional day off for your birthday,
3. Life & disability insurance,
4. Medical insurance,
5. Employee Assistance Program.

LI-Hybrid