Customer Success Manager

JR France; Île-de-France; Sur place; EUR 40 000 - 65 000; Plein temps

Résumé du poste

A leading company in corporate education is seeking a Client Success Manager based in France. The role involves managing client relationships, coordinating projects, and driving customer satisfaction. Ideal candidates will have experience in similar roles, a passion for client advocacy, and strong communication skills.

Prestations

Competitive salary and benefits package

Opportunities for professional growth

Impact on global education outcomes

Qualifications

• 2+ years of experience in Customer Success Management or similar roles.
• Fluency in English; additional languages are an advantage.
• Ability to travel as needed.

Responsabilités

• Manage customer relationships and ensure satisfaction.
• Coordinate project delivery within quality and budget constraints.
• Identify growth opportunities for clients and promote new services.

Connaissances

Relationship building

Metrics and analytics

Communication

Analytical skills

Description du poste

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Client:

CrossKnowledge

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

592710580249716326432760

Job Views:

1

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

CrossKnowledge is searching for a Client Success Manager – based in the United Kingdom, Germany, Belgium, Netherlands, or France (from our offices in Rueil-Malmaison or Sophia Antipolis).

Job Summary

The Client Success Manager (CSM) is responsible for developing and maintaining customer relationships that promote retention and loyalty. The CSM will be assigned to a portfolio of accounts that contain new, renewing and upgrading accounts.

The CSM works closely with customers to ensure they are satisfied with the services they receive and will be coordinating the deployment of projects to the quality, budget and time standards of CrossKnowledge.

The CSM collaborates effectively with both internal and external cross-functional teams to drive client satisfaction and ensure client retention. The CSM will also partner closely with Account Executives to help them identify growth opportunities.

Strong relationship building skills and a passion for helping clients succeed, combined with an affinity for metrics and analytics to steer internal and external stakes, are key to success in this role.

Key responsibilities

• Customer Relationship management: Establish strong relationships with assigned accounts, serving as their dedicated point of contact for Customer Success related questions and concerns.
• Customer Onboarding and Alignment: Consult with clients to jointly establish goals, the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success.
• Customer Adoption: Provide consultation regarding CrossKnowledge Learning Solutions.
• Customer Retention & Expansion: Identify potential growth areas by keeping clients informed of new products, services and product improvements that can provide additional value.
• Customer Advocacy: Be the voice of the customer internally and externally.
• Project Coordination: Deliver the project in time, budget and of high quality by:

-Defining a clear project scope & appropriate planning,

-Coordinating resources,

-Having an agile mindset,

-Identify and manage project risk

Profile & Qualifications

• 2+ years of experience in Customer Success Management, Project Management, Account Management, or other comparable Client Service roles,
• Affinity for digital learning,
• Excellent written, verbal and presentation skills,
• Program/project management experience, particularly in regard to customer journeys,
• Capability to build trust, rapport and strong client relationships,
• Ability to multi-task and communicate effectively in a fast-paced environment,
• Passionate about being a customer advocate with a sense of urgency and energy,
• Analytical skills (reporting, excel, data analysis),
• Affinity for learning technology,
• Fluency in English – Additional languages is a advantage,
• Ability to travel.

What we offer

• A competitive salary and benefits package.
• Opportunities for professional growth and development in a dynamic and innovative environment.
• The chance to make a meaningful impact on education and learning outcomes worldwide.

If you are a passionate and driven sales professional with a deep understanding of the edtech industry, we invite you to join our team and help shape the future of learning.

About CrossKnowledge

CrossKnowledge is an online corporate education provider that deploys award-winning upskilling strategies to grow corporations' employees at any stage of their career. CrossKnowledge offers a unique combination of premium digital content, a proprietary platform, and expert professional services to drive impactful digital learning outcomes. The company currently serves a network of over 300 corporate customers and 2.2m active learners around the globe.