Customer Success Manager

Nfinite; Bordeaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading technology company in Bordeaux seeks a professional to manage customer relationships and improve their experience with the Nfinite platform. You will proactively propose enhancements for customer engagement and drive revenue through upsells, while ensuring effective communication between clients and internal teams. Fluent English and French, along with prior B2B experience and strong organizational skills, are key requirements for this role.

Qualifications

• Fluent in English and French.
• Prior experience with B2B customers is required.
• Strong customer orientation and organizational skills.

Responsabilités

• Manage the portfolio of customers and propose action plans.
• Be accountable for revenue generation through upselling.
• Create a relationship of trust with contacts at all levels.
• Be the voice of the customer within the organization.

Connaissances

Fluent in English

Fluent in French

Experience with B2B customers

Strong customer orientation

Organized

Ability to work on multiple projects

Curiosity

Ability to listen and teach

Description du poste

Manage the portfolio of customers

Proactively propose action plans to simplify the customer experience and remove any identified friction.

Measure

The value provided by Nfinite to the Customer (ROI).

Relationship

Create a relationship of trust with your contact persons & C-levels.

Be accountable

For the generation of Nfinite revenues through upsell; cross-sell within the same geographic area.

From the identification of the opportunity to the deal closing.

Be the ambassador of the Nfinite platform

Proactively propose action plans to reinforce their knowledge of the platform and the use of its capabilities; analyze the user experience and propose improvements, in close collaboration with the Nfinite product teams; train & support the customer in their daily use of the Nfinite platform.

Be the voice of the customer within the Nfinite organization

In particular with Product & Tech teams: Seize the opportunity of each Customer's feedback to contribute to the development of the Nfinite roadmap; organize workshops between Customers & Nfinite Product / Tech teams when necessary.

Teams in charge of creating 3D models ("Digital Twin") for our customers: Ensure a good understanding of the customer's issues and expectations on the part of the Nfinite teams in charge of the production of 3D models; ensure a good understanding of Nfinite's internal processes by the client; work in close collaboration with the Nfinite Project Managers in charge of creating the models; alert internally in case of risk on respect of the schedules.

Work in close collaboration with the Solution Engineer to ensure the correct implementation/integration of Nfinite’s services to our clients; work closely with the Account Executive to ensure an ongoing business relationship.

Manage cross-functional projects

Improve the overall experience of our customers (e.g. deployment and maintenance of a new public Help Center for our customers).

Must-have skills

You must be fluent in English and French; you must have prior experience with B2B customers; you have a strong customer orientation; you are organized and you like to work on several different projects; you are curious, able to listen, learn and teach.