Customer Success Lead - French Corporate Segment

Wooclap; Paris; Sur place; EUR 45 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Customer Success Manager Lead to drive growth within the French corporate segment. This pivotal role involves fostering client relationships, leading a dedicated team, and implementing strategies to enhance client satisfaction and retention. You will identify new business opportunities, mentor your team, and collaborate with various departments to create targeted campaigns. The ideal candidate is passionate about client success and has a strong background in strategic planning and market analysis. Join this innovative firm to make a significant impact in the corporate landscape!

Prestations

Full medical insurance

Hybrid working policy

MacBook Air

iPhone

Reimbursement for public transportation

Phone subscription reimbursement

Qualifications

• Proven experience in customer success management and account development.
• Strong analytical skills to identify trends and devise strategies.

Responsabilités

• Serve as the primary contact for strategic corporate clients.
• Identify customer needs to tailor solutions and drive engagement.
• Lead and mentor the Customer Success Team to maintain low churn rates.

Connaissances

Customer Relationship Management

Strategic Planning

Team Leadership

Market Analysis

Description du poste

Job Title: Customer Success Manager Lead - French Corporate Segment

Are you driven by fostering client relationships, unlocking new commercial avenues, and leading and mentoring a team? If yes, this role is tailored for you!

As a Customer Success Manager Lead for the French Corporate Segment, you will be pivotal in our growth strategy within the French corporate market.

The core of your mission will focus on account development, ensuring our clients not only adopt but also expand and upsell Wooclap, ultimately enhancing our learning impact. You will also lead the team dedicated to the French corporate market, working together to achieve our mission and drive impact.

Responsibilities

1. Ensure Customer Success & Retention
   • Serve as the primary contact for strategic corporate clients, ensuring their successful adoption and use of our platform.
   • Implement methods and tools to facilitate the development of usage (e.g., short onboarding videos integrating interactive pedagogy into the corporate context).
   • Leverage existing users to scale inspiring use cases to other potential users.
   • Collaborate with the team to develop and implement best practices and strategies for maximizing client satisfaction and retention.
   • Analyze performance metrics, identify trends, and devise action plans to enhance client success.
2. Generate New Business Opportunities
   • Identify and analyze customer needs to tailor solutions that drive engagement and revenue growth.
   • Develop a clear strategy to create growth opportunities such as upsells and expansions within existing accounts.
   • Lead contract negotiations, renewals, and manage commercial responsibilities to maintain strong client relationships.
   • Foster relationships with key stakeholders within accounts to understand their evolving needs and position Wooclap as a trusted partner.
   • Monitor industry trends and competitor activities to identify potential opportunities for expansion and differentiation.
3. Lead & Mentor the Customer Success Team
   • Be a mentor and leader: maintain a consistent presence on the field and help address urgent client concerns.
   • Ensure your team maintains a low churn rate and is capable of identifying and generating new opportunities through close client relationships and market knowledge.
   • Set clear goals, provide regular feedback, and drive performance to exceed expectations.
   • Support the team in upsell negotiations to drive revenue growth and secure strategic accounts.
4. Strategy and Business Intelligence
   • Collaborate with the Head of CX to devise and execute targeted go-to-market strategies specific to the French corporate landscape.
   • Work with sales, marketing, and product teams to create targeted campaigns and offerings.
   • Identify and develop effective methodologies tailored for your CSM team operating in this market.

Additional Information

• Location: Paris
• Compensation: Commensurate with experience
• Benefits include full medical insurance (Alan), hybrid working policy with homeworking fees, MacBook Air and iPhone, and reimbursements for public transportation and phone subscription up to 50.
• Key Skills: Customer Relationship Management, Strategic Planning, Team Leadership, Market Analysis
• Employment Type: Full-Time
• Experience: [Specify years of experience]
• Vacancy: 1