Customer Success Executive, Paris, Digital Experience Software

Intrinsic Executive Search; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading recruitment consultancy is seeking a Customer Success Executive in Paris to enhance client relationships and secure contract renewals. This role involves engaging with key enterprise accounts and requires a passion for customer success and a strategic mindset. Candidates should have experience in B2B software or SaaS environments. Fluency in English and French is essential, with additional languages desirable.

Qualifications

• 4-5 years of B2B Software / SaaS, Customer Success related experience.
• Background in Web Content Management or Digital Solutions preferred.
• Willingness to travel up to 25% across France.

Responsabilités

• Secure the customers’ yearly contract renewal.
• Detect new needs & requirements from existing customers.
• Act as the principal point of contact for customers.

Connaissances

B2B Software / SaaS experience

Customer Success passion

Strong communication skills

Strategic thinking

Customer-oriented mindset

Proactive character

Multi-language proficiency (English, French, Spanish)

Description du poste

Overview

Role: Customer Success Executive
Location: Paris
Sector: Digital Experience Software

A great opportunity to join an established, European Headquartered, but global “Digital Experience” Software leader, which has a strong entrepreneurially minded, high-growth culture. The Digital Experience Platform Market could be worth $13.9 billion by 2024, with a projected CAGR of 12% (recent report). The company has around 100 global employees (50 in France), thousands of customers (98% renewal rate), and a global presence. Funded by Private Equity, the company has ambitious plans to scale up its French and European business. The role is to hire a strategic Customer Success Executive who will work closely with key Enterprise accounts.

Responsibilities

• Reports into the EMEA Director – Paris based
• Secure the customers’ yearly contract renewal
• Detect new needs & requirements from existing customers and proceed with upselling and/or cross-selling
• Keep customer churn to a bare minimum
• Act as the principal point of contact for customers
• Collaborate with the company’s Senior Sales Execs
• Strategic Business Consultancy
• Make every customer a referral

Qualifications / Skills

• 4-5 years of B2B Software / SaaS, Customer Success related experience
• Passionate about Customers
• Highly customer facing, likeable character
• Strategic skillset
• Pro-active, customer friendly and consultative
• Background of working for Web Content Management, Digital Solutions or B2B eCommerce vendors preferred
• Excellent oral, written communication and presentation skills
• English, French, plus other languages like Spanish would be useful
• Willingness to travel (up to 25% across France)