Customer Success Executive - Apprentice

Ogury; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An innovative firm is seeking a Senior Manager to nurture and expand software accounts in the life sciences sector. This role involves building deep relationships with clients, advocating for solutions aligned with their goals, and managing the sales process. You'll collaborate with a talented team to drive growth initiatives and enhance client satisfaction. The ideal candidate will have a strong background in software sales and account management, particularly with pharmaceutical clients. If you're passionate about making a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven track record in software sales within life sciences.
• Strong account management experience with pharmaceutical clients.

Responsabilités

• Develop relationships with customers and generate new business.
• Manage the end-to-end sales process and engage resources.

Connaissances

Software Sales

Account Management

Communication Skills

Problem-Solving

Industry Knowledge (Life Sciences)

Description du poste

As the Senior Manager, you will be entrusted with the responsibility of nurturing and expanding a select group of existing software accounts. Collaborating closely with other senior team members, you will take ownership of overall account management, ensuring client satisfaction and driving growth initiatives.

RESPONSIBILITIES

Key Responsibilities:

1. Develop deep relationships with current customers and generate business with new accounts, acting as a trusted advisor to understand their unique challenges and objectives thoroughly.
2. Consult with clients to advocate for solutions that align with their business goals, effectively evangelizing Cytel's offerings.
3. Manage the end-to-end sales process by engaging appropriate resources, including Customer Success Managers, Sales, Subject Matter Experts, and Executive Leadership.
4. Cultivate market awareness and identify cross-sell and upsell opportunities, positioning Cytel as a leader in the industry.
5. Stay abreast of industry trends and Cytel's product developments, providing valuable insights to enhance market reach and product offerings.

QUALIFICATIONS

• Demonstrate a track record of software sales within the life sciences sector.
• Strong background in account management, particularly with large/mid-size pharmaceutical clients.
• Knowledge of the drug development process, with a focus on software support for clinical trials in Phases I-IV.
• Preferably have a network within the biopharmaceutical industry, with connections in biostatistics, clinical trials groups, and senior management.
• Ability to comprehend and articulate technical concepts and Cytel's value propositions effectively.
• Excellent communication skills to engage with a diverse, international client base, including senior executives.
• Strong problem-solving abilities and organizational skills to secure internal support and resources.

JOB INFO

Job Identification: Job Category: Product Solutions

Posting Date: 01 / 27 / 2025, 09:58 AM

Locations: Remote, Cambridge, MA, 02139, US