Customer Success Director (Finance Services and Industry)

Anaplan; Paris; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen dynamischen Customer Success Director, der ein Team leitet und strategische Kundenbeziehungen im Finanzdienstleistungssektor pflegt. In dieser Rolle werden Sie die Customer Success-Strategie umsetzen, um Kundenakquisition und -bindung zu fördern. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um sicherzustellen, dass Kunden erfolgreich implementiert werden und messbare Ergebnisse erzielen. Wenn Sie eine Leidenschaft für die Förderung von Kundenerfolg haben und in einem vielfältigen, wertorientierten Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 5 Jahre Erfahrung in der SaaS-Branche, davon 3-5 Jahre in einer Führungsposition.
• Erfahrung in der Verhandlung großer Softwareverträge und der Umsetzung kommerzieller Strategien.

Responsabilités

• Führen und coachen Sie ein Team zur Erreichung von Kundenbindungs- und Wachstumszielen.
• Aufbau und Pflege von Beziehungen auf Führungsebene zur Sicherstellung strategischer Ausrichtungen.

Connaissances

SaaS Erfahrung

Business Acumen

Executive Communication

Finanz- und Buchhaltungskenntnisse

Strategisches Denken

Problemlösungskompetenz

Agile Softwareimplementierung

Formation

Bachelorabschluss

Masterabschluss (bevorzugt)

Description du poste

Customer Success Director (Finance Services and Industry)

Paris, France

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebratingour wins.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is seeking a highly driven and dynamicCustomer Success Director based in Paris. You will manage a team of 6–7 field resources (individual contributors) and oversee a strategic portfolio of customers within the Finance Services and Industry vertical. Reporting to the AVP of Customer Success, you will collaborate with teams across customer success wider team, sales, professional services, alliances, product, support, legal, and operations to drive customer outcomes and business performance. This role offers an exciting opportunity for an experienced manager with 3–5 years of leadership experience who is passionate about building high-performing teams and delivering transformative results.

Your Impact

Execute Customer Success strategy to drive customer acquisition, implementation, adoption, and expansion.

Lead and coach your team to deliver on quarterly objectives, balancing customer retention, individual expansion targets (NNACV growth), and verified outcomes.

Deliver accurate weekly and monthly forecasts through rigorous metric inspection.

Build and maintain senior-level customer relationships, driving strategic alignment and securing operational commitments.

Ensure successful Anaplan implementations and measurable business outcomes.

Identify and mitigate emerging customer risks.

Inspire a culture of customer excellence and high performance.

Drive sustainable customer expansion and platform adoption.

Your Qualifications

Proven success in a SaaS environment with strong business acumen and executive communication skills.

Deep understanding of business, finance, accounting, and strategy.

Critical thinker with strong prioritisation and execution skills.

Collaborative, open-minded leader able to drive results and accountability.

Knowledgeable on industry trends and financial reporting.

Highly organised with strong ethical standards and a customer-first mindset.

Strategic and operationally focused, able to align regional execution with corporate goals.

Skilled in risk identification, problem-solving, and executive-level messaging.

Experience working with third-party consulting partners.

Proficient in agile software implementation methodologies.

Minimum five years' SaaS experience, including 3–5 years of management.

Experience negotiating large software agreements and driving commercial strategy.

Preferred Skills

• Background supporting enterprise performance management (EPM) or multidimensional SaaS platforms.

Ability to blend strategic thinking with tactical execution.

Strong problem-solving mindset focused on measurable value creation.

Commitment to continuous learning and thriving in evolving environments.

Alignment with Anaplan’s collaborative, values-driven culture.

Our Commitment to Diversity, Equity, Inclusionand Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [e-mail] before taking any further action in relation to the correspondence.

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