customer success consultant

Colt Technology Services; France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology services provider in France is seeking a Customer Success Manager to guide enterprise clients through onboarding and adoption of solutions. The ideal candidate will be fluent in French and English and possess strong experience in customer success and telecom services. This role emphasizes building long-term partnerships and driving product adoption, offering a dynamic work environment and opportunities for personal growth.

Qualifications

• Proven experience in customer success, account management, or enterprise consulting.
• Ability to navigate complex customer environments and influence stakeholders.
• Experience with customer success platforms and data-driven decision-making.

Responsabilités

• Guide enterprise customers through onboarding, adoption, and value realization.
• Build deep understanding of customer goals and align Colt’s solutions accordingly.
• Identify upsell and cross-sell opportunities and collaborate with Sales.

Connaissances

Fluent in French and English (written and spoken)

Strong understanding of telecom, network services, or cloud-based solutions

Excellent communication skills

Customer Focus

Experience with CRM tools

Formation

Bachelor’s or master’s degree in business management/marketing

Outils

CRM Tools

Description du poste

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Colt provides network, voice, and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role.

In this strategic, customer-facing role, you’ll be the trusted advisor helping clients unlock the full value of Colt’s solutions. You’ll build long-term partnerships, drive product adoption, and ensure seamless onboarding and renewals—positioning Colt as a key enabler of their success.

What you'll do.

• Guide enterprise customers through onboarding, adoption, and value realization
• Build deep understanding of customer goals and align Colt’s solutions accordingly
• Monitor usage data, manage renewals, and mitigate risks proactively
• Identify upsell and cross-sell opportunities and collaborate with Sales
• Act as the voice of the customer internally, influencing product and service improvements

What we're looking for.

• Fluent in French and English (written and spoken)
• Proven experience in customer success, account management, or enterprise consulting
• Strong understanding of telecom, network services, or cloud-based solutions
• Ability to navigate complex customer environments and influence stakeholders
• Excellent communication, problem-solving, and relationship-building skills
• Experience with CRM tools, customer success platforms, and data-driven decision-making

Skills

• Escalation Procedures
• Client Relationships
• Product/Service Knowledge
• Customer Focus
• Customer Relationship Management
• CRM Tools

Education

A bachelor’s or master’s degree in business management/marketing

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever, and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
• Most recently we have:
• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders

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