Customer Solutions Manager

Laveer Engineering; Orsay; Sur place; EUR 140 000 - 190 000; Plein temps

Résumé du poste

Westinghouse Electric Company in Orsay, FR is seeking a Customer Solutions Manager for ELA Reactor Component Upgrades. You will lead client engagements, tailor offerings to meet customer needs, and drive bids from technical content to pricing and delivery commitments.

Reporting to the ELA Reactor Component Upgrades Manager, this remote role covers the EMEA, LATAM and Asia regions. You will collaborate across Global Markets, Sales, Engineering, and Project Management to win opportunities while

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 10+ years experience in product management, product engineering, or related fields with progression.
• Proven project management and leadership track record.
• Familiarity with nuclear and energy environments.
• Experience translating customer feedback into value-driven solutions.

Responsabilités

• Develop and maintain customer relationships to understand needs and create value propositions.
• Lead cross-functional teams to craft proposals including pricing, schedules, and risk assessment.
• Analyze market trends, customer buying patterns, and competitive moves to adjust product positioning.
• Collaborate with Sales, Engineering, and Operations to deliver high-quality bids and proposals.
• Ensure alignment with Product Strategy and IP considerations across offers and projects.

Connaissances

Customer engagement

Project management

Leadership

Nuclear industry familiarity

Strategic thinking

Formation

Bachelor's Degree in Engineering

Description du poste

Requisition Number: 32560

Company: W Electrique France SAS

Location: Orsay, FR

Customer Solutions Manager

Westinghouse Electric Company

Springfields

Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and innovation to shape the power of tomorrow.

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day.

About The Role

As a Customer Solutions Manager of ELA (EMEA, Latin America & Asia) Reactor Component Upgrades you will lead client engagement and tailor solutions to meet customer needs. You will be responsible for meeting with operating plant customers and understanding their specific requirements. Using this knowledge, you will lead a team to propose a unique offering. You will oversee the technical content, costing, pricing, responsiveness, and quality of each bid.

We perform field services on operating plants to help them improve the Nuclear Safety and manages the ageing of their assets, particularly in the Reactor Vessel Internals, Reactor Vessel and Reactor Vessel Heads. You will collaborate with Westinghouse Global Markets, Sales, Engineering, Supply Chain, and Project Management to close on opportunities. You will also collaborate with Global Product Management to set product strategy, providing voice of customers and suggestions for product and service improvements to enhance value propositions. Finally, you will also be responsible for business financial goals including orders entered, opportunity pipeline growth, and margin as sold.

You will report to the ELA Reactor Component Upgrades Manager. This is a remote role.

Key Responsibilities

• Develop customer relationships to facilitate understanding of customer needs and create proposals with a value proposition to meet customer needs and secure Orders Entered (OE). Accountable for OE and opportunity pipeline growth for product/technology areas.
• Develop customer relationships to facilitate understanding of customer needs and create proposals with a value proposition to meet customer needs and secure Orders Entered (OE). Accountable for OE and opportunity pipeline growth for product/technology areas.
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning.
• Prepare product promotion presentations and define its value proposition.
• Recommend price to capture maximum market value while delivering on business plan assumptions such as margin as sold; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.
• Develop and implement business cases in consideration of Product Strategy to grow WEC market share in the segment.
• Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.
• Develop relationships with internal stakeholders, such as Operations, and Engineering resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth.
• Collaborate with resource managers to produce high quality proposals.
• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with Engineering.
• Collaborate and coordinate with your counterpart in AOMS, peer leaders in the other Product Segments to ensure cohesive approach to market and holistic customer support and satisfaction, collaborate to develop cohesive, joint proposals.
• Collaborate with Global Product Management on product strategy, product roadmaps, technology roadmaps, and innovation ideas.

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 10+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels, MBA valuable.
• Demonstrate successful Project Management records
• Demonstrate successful leadership achievements
• Familiarity with the nuclear and energy environments
• Background in leveraging customer feedback, commercial constraints, and business unit feedback/product management engagement to solve pain points and generate value based on return on investment

Why Westinghouse?

We know that to put forth your best effort, you need to be challenged and enjoy what you do in a supportive and respectful environment. We aim to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals.

Below is an example of what employees in the UK can expect:

• Attractive remuneration
• Great benefits for your convenience and safety:
  • Peer-to-peer recognition program.
  • Life insurance
  • Pension plan
  • Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Learning and development opportunities.
• We encourage our employees to participate in community service events and other team-building activities to strengthen their bonds and inspire each other.

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Get connected with Westinghouse on social media:

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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