Customer Solution Engineer - Paris

Scality; Courbevoie; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a prominent FrenchTech company as a Customer Solutions Engineer, where you will design and deliver innovative solutions for clients across EMEA. This role emphasizes customer success, requiring strong technical skills in Linux and networking, along with a passion for service. You'll collaborate with sales teams, manage post-sales interactions, and ensure high-quality service delivery. With a commitment to employee well-being, this company offers exceptional benefits, including continuous education and a focus on sustainability. If you're ready to make a significant impact in a dynamic environment, this position is perfect for you.

Prestations

Continuous education budget

Sport budgets

Donation matching

Paternity leave

Flexible work hours

Qualifications

• 5+ years of experience in Linux system administration and customer-facing roles.
• Strong understanding of networking and storage environments.

Responsabilités

• Design, build, and deliver solutions for customers in EMEA.
• Provide integration, consulting, and post-sales support.

Connaissances

Linux Operating System

UNIX/Linux System Administration

Networking Concepts

Scripting (Python, Perl, Shell)

Problem Solving

Project Management

Customer Service

Formation

BS or MS in Computer Engineering

Outils

Docker

Kubernetes

Jira

Confluence

Description du poste

You are technical and customer focused, you seek quality and you love to help customers achieve success; this job might be for you!

The Customer Solutions Engineer (CSE) is responsible for the design, build, and delivery of our product or third-party components for our customers.

As such, the CSE assists our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites, and, where appropriate, provide consulting.

Main Focus: As part of the Services team, the CSE provides integration, consulting, training, post-sales professional services, and support during the delivery process to our growing list of customers. As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers. He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support. CSE is responsible for intake (sales) and handover (support) of delivery projects.

The CSE is in charge of services delivered to EMEA customers. This is a customer-facing position; travel to customer sites will be required (in accordance with governmental restrictions). This position is open to full remote work.

Qualifications:

• BS or MS degree in Computer Engineering, Computer Science, or equivalent
• Proven track record of customer-facing professional services delivery or consulting

Location:

• Paris / UK (with no restriction to travel in EMEA).
• Ability to travel up to 50% once Covid-19 restrictions are no longer in place.

Language skills:

• Fluent in English and French (written and spoken)
• Additional European language is a plus.

Technical Skills:

• Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
• In-depth hands-on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
• Significant understanding of hardware, especially x86 platforms, including RAID architecture and file systems
• Experience in storage environments (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
• Solid networking knowledge: low-level networking concepts, bridging, bonding, VLAN, TCP/IP
• Knowledge of High Availability environments (distributed systems, load balancing, cloud platforms) and container technologies (Docker, Kubernetes)
• Knowledge with web servers, backups, email, package management, monitoring in a large scale production environment
• Scripting skills (Python, Perl, Shell), automation (Saltstack, Ansible)
• Development skills in C/Java is definitely a plus
• Knowledge of ITIL Problem and Change management processes
• Knowledge of Atlassian stack (Jira, Confluence)

Interpersonal Skills:

• Ability to use and create high-quality technical and business documentation, including systematically updating process documentation, customer architecture, and configuration documentation upon change activity.
• Ability to present complex solutions in a business-oriented approach
• Ability to clearly set expectations, present and track action plans, identify what is Scality's responsibility and what is expected from the customer
• Empathy: Ability to listen and understand and report customer needs before diving into potential solution execution. Ensuring action plans and expected outcomes are understood and accepted by customers.
• Positive relationship skills, both towards internal customers (sales) and external customers (service providers)
• Manage multiple tasks and projects simultaneously
• Ability to plan service activity including preparation, service execution, written project handover, and process documents based on potential learnings from the intervention.
• Rigorous: always finish activities to the required quality level.
• Capability to ask for help when things are not working as expected whilst maintaining accountability and ownership of the service project.
• Analytical, evaluative, and problem-solving skills: capability to define a problem as a gap between the desired situation and actual situation with business impact. Validates the problem with the customer, able to gather information in order to select the most effective solution to resolve.
• Team player: shares knowledge with team members by updating customer-specific documentation, writing knowledge base articles, working with the documentation team to improve customer-facing documentation, and providing coaching and assistance. Understands and clarifies needs of colleagues: other CSEs, support engineers, project managers, sales team, engineering.
• Must be adaptable, flexible, and able to work with minimum supervision

Project Management:

• Understanding of project management concepts
• Drives the post-sales customer interactions and project delivery
• Acts as the primary point of contact for the customer delivery within Scality
• Is accountable for the quality and the schedule of the delivery projects, in accordance with internal processes
• Ensures proper communication to all project stakeholders (customer, partners, Scality)
• Be part of a growing company empowered to deliver world-class customer service and expertise

About Scality:

Scality is one of the most prominent FrenchTech companies, recognized in France and abroad for its technical leadership and its open source contributions. Selected for the #FT120, Scality is also a worldwide leader in the space of software-defined storage. Scality has over 300 customers in more than 30 countries, including some of the largest telecom operators and banks in the world, many TV stations, and over 30 hospitals. For its team members, Scality wants to be an exceptional employer with many benefits such as continuous education and sport budgets, donation matching, paternity leave, and many other benefits that go well beyond standards. Scality is also a conscious company that invested heavily in room-to-room conferencing to minimize travel and compensate for all its travel-related carbon emissions.

Scality’s internal motto is: “work hard, play hard, eat well and amaze the customer!” Eat well really means “Enjoy Life,” which Scality employees and leaders do very well!

Learn more about Scality on our careers page. Get an inside look into the culture and life at Scality HERE.