Customer Services Project Intern (GBS) - 2026 Start (BS/MS)

TikTok; Paris; Hybride; EUR 13 000 - 18 000; Plein temps

Résumé du poste

TikTok is offering a Customer Services Project Intern position in Paris starting in 2026 for at least six months. The role involves working with the FR Service team, supporting strategic projects, measurement initiatives, and client education on ad policies.

You will gain hands-on experience in a fast-paced environment with a dedicated mentor and exposure to TikTok’s business operations. Ideal candidates are in their penultimate bachelor year or final year for a Master, fluent in English and

Qualifications

• Minimum Qualifications: penultimate year pursuing a bachelor's degree, or final year pursuing a Master's, graduating in 2026.

Responsabilités

• Supporting Client Solutions Managers on strategic projects across multiple industries in France.
• Contributing to measurement initiatives, including Brand Lift Studies setup, reporting and learning agenda development.
• Assisting with weekly campaign follow-ups, performance analysis, and optimization recommendations.
• Supporting client education initiatives around Ad Policy and platform best practices.
• Conducting industry-specific and thematic trend research on TikTok to identify insights and opportunities for clients.
• Creating, improving, and maintaining client-facing presentation templates and internal deck frameworks.

Connaissances

Project management

Organizational skills

English proficiency

French proficiency

Description du poste

Customer Services Project Intern (GBS) - 2026 Start (BS/MS)

Location:

Paris

Employment Type:

Intern

Job Code:

A166263B

Responsibilities

The FR Service team is responsible for educating, inspiring, and building long-term relationships with key clients across the Entertainment, Travel, FinServ, and Education/Government industries in France. In this role, you will be fully integrated into the team and supported through a structured internship program, including a dedicated 1:1 mentor, exposure to TikTok’s business operations, and opportunities for both personal and professional development. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Key Responsibilities:

• Supporting Client Solutions Managers on strategic projects across the Entertainment, Travel, FinServ, and Education/Government industries in France
• Contributing to measurement initiatives, including Brand Lift Studies (BLS) setup, reporting, and learning agenda development
• Assisting with weekly campaign follow-ups, performance analysis, and optimization recommendations
• Supporting client education initiatives, particularly around Ad Policy and platform best practices
• Conducting industry-specific and thematic trend research on TikTok to identify relevant insights and opportunities for clients
• Creating, improving, and maintaining client-facing presentation templates and internal deck frameworks

Qualifications

Minimum Qualifications:

• Currently in your penultimate year pursuing a bachelors degree, or in your final year going on to study a Masters, graduating in 2026.
• Must be available to start immediately in Paris for 6 months minimum.
• English professional proficiency is required, as well as proficiency in French for ongoing collaboration with the team.
• Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.

Preferred Qualifications:

• Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields is a plus
• Studying an Advertising and Public Relations, Marketing, or Communication degree
• Autonomous spirit, data-driven, and results-oriented.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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